Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Silver Linings: What DesignOps Learned in the Shift to WFH
Gold
Friday, October 23, 2020 • DesignOps Summit 2020
Share the love for this talk
Silver Linings: What DesignOps Learned in the Shift to WFH
Speakers: Ash Brown
Link:

Summary

In mid-March, Bloomberg's UX team went from a 100% in-office design group to a 100% at-home design group. Challenges quickly surfaced, but once the day-to-day was running and overall anxiety had diminished, teams started to see the silver linings in shifting a multi-office, multi-country design team accustomed to an open office plan to working remotely. View the session recording

Key Insights

  • Digital transformation requires cultural change, not just technological upgrades.

  • Employee training and involvement are critical to the success of digital initiatives.

  • Leadership must actively support and champion digital projects.

  • Integration of new technologies into existing workflows is essential for success.

  • Measuring the impact of digital tools is necessary to justify their cost and effectiveness.

  • Successful transitions often involve iterative processes rather than a one-time overhaul.

  • Collaboration across departments enhances the likelihood of successful digital transformation.

  • Clear communication about goals and processes minimizes resistance to change.

  • Learning from failures is as important as celebrating successes in digital transformation journeys.

Notable Quotes

"Digital transformation is not just about technology; it’s about people and processes."

"Without employee buy-in, no digital strategy will succeed."

"Leaders need to inspire confidence and drive cultural change."

"Success in digital transformation is about more than just having the latest tools."

"The journey of digital transformation is often non-linear and requires patience."

More Videos

Adam Cutler

"A good story that people can retell is key for global communication, even if it distorts a bit."

Adam Cutler Karen Pascoe Ian Swinson Susan Worthman

Discussion

June 8, 2016

Peter Merholz

"Middle managers are responsible for the how—process, coordination, and communication—and you don’t see the value of that until it’s missing."

Peter Merholz

The Trials and Tribulations of Directors of UX (Videoconference)

July 13, 2023

Lisa Welchman

"If you don’t tune it properly, sometimes you just don’t get what you want."

Lisa Welchman

Cleaning Up Our Mess: Digital Governance for Designers

June 14, 2018

Vincent Brathwaite

"Every small action contributes to a larger impact in the fight against climate change."

Vincent Brathwaite

Opener: Past, Present, and Future—Closing the Racial Divide in Design Teams

October 22, 2020

Brenna Fallon

"The squad model flopped for us after six months but created culture triads that stuck around."

Brenna Fallon

Learning Over Outcomes

October 24, 2019

Tricia Wang

"Factory owners manipulated people’s time so much that workers were afraid to carry a watch."

Tricia Wang

Spatial Collapse: Designing for Emergent Culture

January 8, 2024

Edgar Anzaldua Moreno

"Delivering research in small, lean increments allowed us to iterate fast and reduce bias."

Edgar Anzaldua Moreno

Using Research to Determine Unique Value Proposition

March 11, 2021

"We want to build teams with diverse skill sets so we can create a full picture during the knowledge creation phase."

Designing Systems at Scale

November 7, 2018

Erin Weigel

"Randomization is magic — it evenly distributes confounds so the only difference affecting results is your change."

Erin Weigel

Get Your Whole Team Testing to Design for Impact

July 24, 2024