Summary
In mid-March, Bloomberg's UX team went from a 100% in-office design group to a 100% at-home design group. Challenges quickly surfaced, but once the day-to-day was running and overall anxiety had diminished, teams started to see the silver linings in shifting a multi-office, multi-country design team accustomed to an open office plan to working remotely. View the session recording
Key Insights
-
•
Digital transformation requires cultural change, not just technological upgrades.
-
•
Employee training and involvement are critical to the success of digital initiatives.
-
•
Leadership must actively support and champion digital projects.
-
•
Integration of new technologies into existing workflows is essential for success.
-
•
Measuring the impact of digital tools is necessary to justify their cost and effectiveness.
-
•
Successful transitions often involve iterative processes rather than a one-time overhaul.
-
•
Collaboration across departments enhances the likelihood of successful digital transformation.
-
•
Clear communication about goals and processes minimizes resistance to change.
-
•
Learning from failures is as important as celebrating successes in digital transformation journeys.
Notable Quotes
"Digital transformation is not just about technology; it’s about people and processes."
"Without employee buy-in, no digital strategy will succeed."
"Leaders need to inspire confidence and drive cultural change."
"Success in digital transformation is about more than just having the latest tools."
"The journey of digital transformation is often non-linear and requires patience."
More Videos
"Knowledge is power; empowering communities leads to better conservation outcomes."
Alex Hurworth Bonnie John Fahd Arshad Antoine MarinDesigning a Contact Tracing App for Universal Access
October 23, 2020
"Time commitment for onboarding interns was close to 25%, maybe 50%, of at least two weeks, easing as they became familiar with roles."
Laine Riley Prokay Lisa GordonCarving a Path for Early Career DesignOps Practitioners
September 9, 2022
"Everyone wanted to know what was the official pattern and who was accountable for it."
Eniola OluwoleLessons From the DesignOps Journey of the World's Largest Travel Site
October 24, 2019
"Strategy should be continuous, circular, and evolve with every action the organization takes."
Nathan ShedroffDouble Your Mileage: Use Your Research Strategically
March 31, 2020
"The smaller screen makes it easier to angle the device for adequate viewing, which computers just can’t replicate."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
November 17, 2022
"At LinkedIn, rapid research uncovered trends across products that helped reduce duplicate work."
Feleesha SterlingBuilding a Rapid Research Program (Videoconference)
May 18, 2023
"Bumble’s single feature of women making the first move addressed a huge cultural challenge and lifted the brand."
Neil BarrieWidening the Aperture: The Case for Taking a Broader Lens to the Dialogue between Products and Culture
March 25, 2024
"We move here. We never actually become New Yorkers."
John DevanneyThe Design Management Office
November 6, 2017
"Surveys and logs tell us what users do, but qualitative tells us why."
Katy MogalBut Do Your Insights Scale?
March 12, 2021