Opening Remarks
Summary
On the closing day of the Design Operations Summit 2021, the host warmly thanked the community, speakers, and facilitators for their contributions. Alana Washington, the curator, introduced the day's theme focused on the future of design operations. Attendees were guided to the agenda site (designopsummit.com) to navigate programming by time zones and encouraged to join both main and sponsor sessions, which were high-quality and free during breaks. Key sponsors like Verizon Design and Mural were acknowledged, with additional digital swag bags available for attendees. The community’s active participation on Slack in channels like #do-general and cohort-specific groups was highlighted as a vital aspect of the conference experience. Behind-the-scenes contributors such as sketchnote artist MJ Broadband and resource curator Lauren Cantor received special recognition for enhancing the conference content. Finally, the importance of adhering to the virtual code of conduct was stressed to maintain a safe and respectful environment throughout the event.
Key Insights
-
•
Community involvement through surveys and Slack channels is critical to the conference's success and engagement.
-
•
Providing both paid main content and free sponsor sessions creates inclusive opportunities for a wider audience.
-
•
Sponsors contribute not only financially but also with manpower and high-quality content workshops.
-
•
Digital swag bags serve as an innovative alternative to physical conference giveaways in virtual events.
-
•
Slack channels are segmented to support general discussion, specific cohorts, and help requests.
-
•
Behind-the-scenes roles like sketchnote artists and resource curators significantly enhance user experience.
-
•
Conference content and resources are quickly made available online, reducing the need for note-taking during sessions.
-
•
Emphasizing a strong code of conduct online helps ensure a safe and inclusive virtual learning environment.
-
•
Curators like Alana Washington shape the thematic focus, guiding the overarching narrative for event days.
-
•
Transparency about scheduling and time zones reduces confusion and supports global participation.
Notable Quotes
"This is our third and final day of the design operation Summit 2021."
"Our community would not be what it is without you."
"The most highly rated part of the conference every year are the facilitators making the cohorts sing."
"Sponsor sessions are not sales pitches; they are super similar to the quality of the main conference session."
"We have over a thousand members in the #do-general Slack channel, and that’s where the party is at."
"If you want to take advantage of asking speakers questions and having discussions, join our Slack."
"There is no need to take notes; session notes, sketchnotes, resource lists, videos, and decks will be shared."
"Lauren Cantor works with companies to create new business strategies by tackling human-centered design."
"Please read our code of conduct to ensure everyone can be their fullest selves while respecting others."
"If you ever feel unsafe or threatened, please let us know in the #do-help channel."
Or choose a question:
More Videos
"Imagine a world where the government prototypes and iterates the whole time."
Sofía Delsordo Kassim VeraPublic Policy for Jalisco's Designers to Make Design Matter
December 8, 2021
"Design needs to balance business strategy and technology limitations but always keep users centered."
Product and Design at Bloomberg: A 15-year Evolution
December 6, 2022
"Sometimes you have to make it messy before it can be clean again — disrupt to improve."
Liza Pemstein Jane DavisScaling Research Via an Ops First Model at Clever
March 27, 2023
"Legislation like the US executive order on federal customer experience has helped us rebuild trust in government."
Kara KaneTheme One Intro
November 16, 2022
"The challenge of prioritization increases when decisions are adaptive, systemic, and dynamic."
Mark Interrante Harry MaxAI for Prioritization (3rd of 3 seminars)
July 11, 2024
"If you build accessible shopping with these four keys, compliance with legal standards like WCAG will naturally fall into place."
Sam ProulxOnline Shopping: Designing an Accessible Experience
October 3, 2023
"UX really doesn’t have a seat at the table yet and that has some implications for us."
Rich MironovHow Can Product Managers and UXers Help Each Other (and Why are Product Folks so Annoying Sometimes)?
December 6, 2022
"You have to find your needle focus and go after it."
Juhan SoninDesign Now! The Agenda for Action
September 4, 2025
"In that moment, I looked down at my chest and failed to find a breast pocket of my own."
Mansi GuptaDrawing from Feminist Practice to Make Inclusive Design Operational
September 9, 2022
Latest Books All books
Dig deeper with the Rosenbot
How does including metadata like methodology, market, and date improve the quality of research repository search results?
What are the core UX research tools essential for managing participant recruitment and study logistics in large companies?
Where can UX researchers find reliable, up-to-date information and recommendations on research tool options?