Rosenverse
The Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow?

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow?

Gold
Friday, December 10, 2021 • Civic Design 2021
Share the love for this talk
The Next 100 Years of Civic Design: How Might We Better Rise to Meet the Challenges of Today and Tomorrow?
Speakers: Meghan Hellstern and Joanne Dong
Link:

Summary

Civic design has achieved much success in recent decades by focusing on delivering better public services and designing interactions between government and residents. However, to meet the complex challenges humanity and earth face, civic design must evolve so its full potential as a practice and community can be harnessed to address today’s wicked problems, such as mental health, inequality, and climate change. Join us as we explore the paradigm shifts and practices we believe are urgently needed to maximize the impact and relevance of civic design: from human-centered to life-centered; from design thinking to complexity thinking; from ego-systems to eco-systems… and beyond.

Key Insights

  • Civic design has evolved from business-centered to more human-centered and is now positioned to shift towards life-centered design that includes plants, animals, and ecosystems.

  • Current design methods like design thinking often focus too narrowly on immediate and predictable futures, missing long-term systemic impacts.

  • Expertise-led design can inadvertently replicate harmful power dynamics instead of empowering communities.

  • Zane’s 22nd century Civic design team exemplifies a decentralized, community-led, interdisciplinary approach using complexity thinking and AI to manage ecosystems and address hyperlocal crises.

  • Transitioning to a new design paradigm requires stabilizers to maintain current systems, housekeepers to manage endings, and trailblazers to create emergent new patterns.

  • Radical participatory, regenerative, trauma-responsive, relational, emergent, pluralistic, and commons-focused designs are key patterns in evolving Civic design practice.

  • Restoring human senses and reconnecting to nature is foundational to effective sense-making for addressing complex civic challenges.

  • Visual tools like Wicked problem mapping and Giga Maps help communicate systemic relationships and incentivize holistic, long-term thinking across silos.

  • Addressing intertwined crises like climate change, mental health, and inequality requires moving beyond symptom-focused solutions to systemic interventions.

  • Designers hold a unique responsibility to shape culture and values that will determine the future of humanity and all life on Earth.

Notable Quotes

"Design creates culture, culture shapes values, and those values in turn determine the future."

"Is this enough? Can Civic design do more? There’s a crisis and pressing need for us to evolve our practice."

"The pale blue dot, that tiny speck in the vast universe, reminds us of our precious, unique responsibility to take care of this planet."

"Zane’s team works life-centered, collaborating with plants, animals, and ecosystems, expanding Civic design beyond human systems."

"Today’s problems come from yesterday’s solutions."

"How might we empower communities to initiate, lead, and design solutions that impact them directly?"

"Regenerative design is about healing and nourishing instead of exploiting and destroying."

"Relational design privileges relationships and reciprocity not only between people but also with rivers, mountains, and animals."

"Emergence means that something new arises through simple interactions; we design interactions so systems find their own desirable solutions."

"What role do you want to play in helping save us and our beautiful planet from ourselves?"

Ask the Rosenbot
Rima Campbell
Increase Productivity and Drive Business Impact
2024 • DesignOps Summit 2024
Gold
James Lang
If you can design an app, you can design a community
2025 • Rosenfeld Community
Dem Gerolemou
Climate technology fundamentals
2024 • Climate UX Interest Group
Jamika Burge
Embracing change: Navigating shifting landscapes with compassion and agency
2025 • Advancing Research 2025
Gold
Jacqui Frey
Setting the Table for Dynamic Change
2019 • DesignOps Summit 2019
Gold
Devon Powers
Imagining Better Futures
2022 • Advancing Research 2022
Gold
JD Buckley
COMMUNICATE: Discussion
2018 • Enterprise Experience 2018
Gold
Tiffany Cheng
Designing in a Pandemic: Integrating Speed and Rigor
2022 • Design at Scale 2022
Gold
Dan Hill
Designing for the infrastructures of everyday life
2024 • Designing with AI 2024
Gold
Tracy McGoldrick
IBM User Experience Program—The What, Why and How
2021 • Advancing Research Community
Nicole Aleong
Future Orientations to Everyday Life: Futures Anthropology as a Methodology
2024 • Advancing Research 2024
Gold
Dave Malouf
The Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 2)
2022 • DesignOps Community
Mariah Hay
Ethics in Tech Education: Designing to Provide Opportunity for All
2018 • Enterprise Experience 2018
Gold
Adam Thomas
Survival Metrics – Making Change in a Fast, Data-Informed, and Politically Safe Way
2022 • Design in Product 2022
Gold
Verónica Urzúa
The B-side of the Research Impact
2021 • Advancing Research 2021
Gold
Mary-Lynne Williams
Exit Interview #4: From Product Design Leadership to Sound Healing
2026 • Rosenfeld Community

More Videos

Surya Vanka

"Embedding process knowledge directly into work surfaces helps teams unpack and collaborate effectively."

Surya Vanka

Unleashing Swarm Creativity to Solve Enterprise Challenges

June 10, 2021

Patrick Boehler

"We’ve worked on news organizations that folded creating content that just went out there into the void."

Patrick Boehler Madison Karas

The service shift: transforming media organizations to create real value through design

November 19, 2025

Andreas Huebner

"It’s really been helpful that research supports design not just in discovery but also in validating that what we build meets customer expectations."

Andreas Huebner Amy Takata Craig Brookes

What Is It Like To Be Part of The UX Team at Compass?

March 11, 2021

Patrizia Bertini

"Leaders spend a lot of time on operational work, which does not allow design strategy to mature."

Patrizia Bertini Alexandra Mengoni León

Pushing DesignOps’ Influence into New Global Markets

September 9, 2022

Phil Gilbert

"We decided to make it an opt-in program and that accelerated early wins and self-selected positive outcomes."

Phil Gilbert

A Consistent Culture of Design

May 14, 2015

Yulya Besplemennova

"Visuals from DALL·E didn’t work well; I asked multiple times to remove cables but they still appeared."

Yulya Besplemennova

[Demo] Stress-testing GenAI in user research synthesis

June 4, 2024

Sarah Rink

"Video conveys trust and lets you see those purposeful pauses."

Sarah Rink

Remote User Research: Dos and Don'ts from the Virtual Field

June 11, 2020

Mujtaba Hameed

"In this context, sometimes slower is actually faster because it allows going deeper and unlocking more meaningful insights."

Mujtaba Hameed

The new horizon of ethnography: using AI to unlock the full potential of in-person research

March 11, 2026

Sheryl Cababa

"Optimizing something for ease of use does not mean best for the user or humanity."

Sheryl Cababa

Living in the Clouds: Adopting a Systems Thinking Mindset

June 6, 2023