Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

A Salesforce Panel Discussion on Values-Driven DesignOps
Gold
Thursday, September 8, 2022 • DesignOps Summit 2022
Share the love for this talk
A Salesforce Panel Discussion on Values-Driven DesignOps
Speakers: Kim Holt , Emma Wylds , Pearl Koppenhaver and Maisee Xiong
Link:

Summary

Join panel moderator Maisee Xiong and Salesforce DesignOps practitioners for a conversation about what it means to build values-driven DesignOps programs, tools and relationships in order to cultivate belonging and prepare our global design teams to deliver their best work. Together we will: Discuss practical ways to weave values into our Ops work Consider what’s necessary to build community and culture for hybrid design teams Understand how effective onboarding tools can help new team members feel welcome Identify the design practices and tools that keep teams and leaders aligned

Key Insights

  • Introducing physical traits in virtual meetings fosters inclusivity for visually impaired participants.

  • Salesforce uses the V2MOM framework to align vision and values from executives to individual contributors.

  • Connecting personal values with company and org values helps design ops teams prioritize their work effectively.

  • Slack workflows for emotional check-ins and peer recognition increase connection and team care in remote environments.

  • Low-effort, high-impact rituals like weekly shoutouts improve team morale and visibility of good work.

  • Onboarding programs redesigned with new hire feedback create more welcoming and clear integration experiences.

  • Consistent communication cadence with leadership keeps teams aligned and increases transparency.

  • Values serve as anchors that guide decision-making and maintain trust during times of rapid organizational change.

  • Leadership relationships anchored in shared values empower design ops to advocate effectively for their teams.

  • Addressing misalignment with values starts with private conversations to understand perspectives before realignment.

Notable Quotes

"We introduce physical traits during virtual events to foster a more inclusive experience for audience members who might be sight impaired."

"The V2MOM stands for Vision, Values, Methods, Obstacles, and Measures – it helps align company and personal values."

"We use our values as guiding principles to prioritize design ops work — deciding what we say yes or no to."

"Slack workflows act like extended team members by automating check-ins and recognitions."

"Shout out Thursdays is a low effort, high impact ritual that truly lifts team spirit."

"Revamping onboarding with input from new hires made the experience feel like someone was holding their hand, even remotely."

"Consistent, clear communication with design leaders ensures the whole team receives timely and transparent updates."

"Values really are the place to go when everything feels ambiguous or ambiguous during change."

"The values you define as a team shape the support you give and guide decision making."

"If you find someone not following team values, start with a one-on-one and try to understand their perspective before redirecting."

Ask the Rosenbot
Sylvie Abookire
A Civic Designer's Guide to Mindful Conflict Navigation
2022 • Civic Design 2022
Gold
Neil Barrie
Widening the Aperture: The Case for Taking a Broader Lens to the Dialogue between Products and Culture
2024 • Advancing Research 2024
Gold
Marina Martin
Lives on the Line: The Stakes of UX at the Scale of Government
2018 • Enterprise Experience 2018
Gold
Clemens Janssen
Efficiently Scaling Research as a Team of One
2023 • Advancing Research 2023
Gold
Bria Alexander
Theme 1 Intro
2024 • DesignOps 2024
Gold
Phil Gilbert
A Consistent Culture of Design
2015 • Enterprise UX 2015
Gold
Savannah Carlin
[Case Study] Don't botch the bot: Designing interactions for AI
2024 • Designing with AI 2024
Gold
Elizabeth Churchill
Exploring Cadence: You, Your Team, and Your Enterprise
2017 • Enterprise Experience 2017
Gold
Theresa Neil
Designing for Wellness: Specializing in Healthcare (Videoconference)
2024 • Rosenfeld Community
Jacqui Frey
Setting the Table for Dynamic Change
2019 • DesignOps Summit 2019
Gold
Scott Jensen
Short Take #2: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Verónica Urzúa
The B-side of the Research Impact
2021 • Advancing Research 2021
Gold
Bria Alexander
Opening Remarks
2021 • DesignOps Summit 2021
Gold
Ned Dwyer
The Future of DesignOps is Tool Consolidation
2024 • DesignOps 2024
Gold
Josh Clark
Sentient Design: New Design Patterns for New Experiences (3rd of 3 seminars)
2025 • Rosenfeld Community
Sarah Auslander
Insights Panel
2022 • Civic Design 2022
Gold

More Videos

Zariah Cameron

"Denying the body is not an antidote to the suffering of the world. When we protect our rest, we protect our dreaming."

Zariah Cameron

ReDesigning Wellbeing for Equitable Care in the Workplace

September 23, 2024

John Cutler

"Priorities aren’t priorities until they’ve been prioritized with attributes and values."

John Cutler Harry Max

Prioritization for designers and product managers (1st of 3 seminars) (Videoconference)

June 13, 2024

Nick Cochran

"Working in enterprise can feel like chaos with unclear directions and too much noise from new initiatives every six months."

Nick Cochran

Growing in Enterprise Design through Making Connections

June 3, 2019

Deanna Smith

"Set measurable goals connected to the specific problem to track if a change is effective."

Deanna Smith

Leading Change with Confidence: Strategies for Optimizing Your Process

September 23, 2024

Magdalena Zadara

"We’re now looking to help legislators think about digital outcomes as they draft new laws and regulations."

Magdalena Zadara

Zero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late

November 16, 2022

Nova Wehman-Brown

"If you’re going to be in this room, you have to collaborate and you have to participate."

Nova Wehman-Brown

We've Never Done This Before

June 4, 2019

Liwei Dai

"Artificial intelligence is about building human-like intelligence. This has opened up a golden opportunity for all of us to make a big impact."

Liwei Dai

The Heart and Brain of the AI Research

March 31, 2020

Gordon Ross

"How are you managing connections across and between projects and communities inside your government during non-emergency times?"

Gordon Ross

12 Months of COVID-19 Design and Digital Response with the British Columbia Government

December 8, 2021

Tutti Taygerly

"The biggest secret to building trust with other people is vulnerability."

Tutti Taygerly

Make Space to Lead

June 12, 2021