Checking Bias and Listening to Financially Vulnerable Americans
Summary
Financially vulnerable Americans rarely get to tell their own stories. Often when decision makers, even the best-intentioned, talk about Americans who are financially stressed, stereotypes riddled with paternalistic judgements frame the conversation. Some researchers are even reluctant to visit people in what they deem “rough neighborhoods”. In the absence of real people telling their own stories, biased judgements take root. Yasmine will speak about best practices for conducting fruitful unbiased studies with people who are financially vulnerable. She’ll also share key insights gained over 4 years that debunk stereotypes about financially vulnerable Americans and the myth of “pulling yourself up by your bootstraps.”
Key Insights
-
•
Financial insecurity is primarily caused by lack of money, not lack of money management skills.
-
•
People struggling financially are often meticulous about tracking their expenses, spending hours weekly managing their budgets.
-
•
Stagnant wages, rising costs of living, and precarious work schedules exacerbate financial vulnerability despite individuals' efforts.
-
•
Paternalistic stereotypes and misguided judgments from decision makers harm policy and funding critical to those in need.
-
•
Qualitative research reveals financial struggles’ emotional and cognitive toll, showing complexity beyond quantitative data.
-
•
Culturally specific financial behaviors, such as black tax and reliance on family lending, must be considered for accurate insights.
-
•
Researchers must be comfortable facilitating uncomfortable conversations and establish trust to hear authentic stories.
-
•
Financial Health Network’s 8-question financial health score is a better participant screening tool than income alone.
-
•
FinTech often over-focuses on money management tools rather than addressing systemic financial scarcity and institutional accountability.
-
•
Flexibility in participant scheduling is crucial when working with hourly workers with unpredictable and critical shifts.
Notable Quotes
"Money management itself is not the primary problem because you can't manage something that's just not there."
"People who are struggling are constantly battling an unstable financial situation, which comes with a high cognitive and emotional energy cost."
"Paternalistic judgments from lawmakers can be tangibly harmful, leading to lack of funding for basic services and policies."
"Even those with a roof over their head didn’t really fare much better; unexpected expenses break the budget every time."
"The financial health network found that 72% of the population is either coping or vulnerable financially."
"You need to be just as careful conducting interviews in Beverly Hills as in poorer neighborhoods; wealth does not guarantee safety."
"When you allow people to share their story, it's not just sharing to share; it's to contribute to better products, policies, and services."
"Avoid leading questions and adjectives so participants use their own words and reveal true values and feelings about money."
"People put stressful topics like money at the back of their head, so self-reported surveys on money stress are often inaccurate."
"Being extra flexible with scheduling and logistics leads to richer, more authentic insights from participants living paycheck to paycheck."
Or choose a question:
More Videos
"I like to engage my stakeholders as co-creators and co-discoverers so their ideas and concerns get reflected in recommendations."
Carl TurnerYou Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project
March 28, 2023
"Don’t send your recruiters to spam LinkedIn. That damages your brand and turns off potential candidates."
Karen PascoeDeveloping Experience Teams and Talent in the Enterprise
June 8, 2016
"Having cameras on during meetings, even for those in the same room, really helps remote employees feel included."
Jilanna WilsonDistributed Design Operations Management
October 23, 2019
"Designers contribute experimental patterns back to the design system early, making their work visible even before full validation."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"You need to find your own mattress—a grounding purpose or phrase—that you can rely on when progress feels hopeless."
Barb SpantonDoing Work That Matters: A Look Beyond The Idealistic Notion of 'Doing Meaningful Work'
June 10, 2022
"We had no recipe, no formula, just vibes."
Briana ThomasThe Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams
September 24, 2024
"Coaches organize practices or drills to push players toward specific goals and improvement."
Gina MendoliaTherapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
December 3, 2024
"Being fluent in multiple data languages and understanding behavioral and attitudinal data will be essential."
Lija Hogan Milan Mijatovic Sam Proulx Louis RosenfeldThree Years Out: Perspectives on the Near-Term Future of User Research
March 15, 2024
"A design ops career ladder can look like a step stool unless you create multiple tracks for growth and specialization."
John Calhoun Rachel PosmanTwo Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
