Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
In partnership with Fable, watch this panel discussion aimed at UX researchers on how to get started with accessibility research. Featuring industry experts from Discover, LEGO, and Ally Financial, this session demystifies what accessibility research entails, and demonstrates how inclusive design isn’t possible without the participation of people with disabilities. Together, we identify the common barriers, strategies for modifying research methodologies for accessibility, and ways to gain internal buy-in for accessibility research within your organization. Moderator: Elana Chapman Panelists: Divyen Sanganee, Li Wen Huang, Annabel Weiner
Key Insights
-
•
Accessibility research benefits from blending legal knowledge with technical skills like code assessment.
-
•
Starting accessibility research does not require experts; openness and collaboration are key.
-
•
Wizard of Oz testing with a human simulating a screen reader enables early accessibility feedback on prototypes.
-
•
Engaging community and employee resource groups provides authentic insights and support.
-
•
Focusing on assistive technologies used rather than medical diagnosis eases participant recruitment.
-
•
Building cross-functional accessibility communities helps sustain momentum and knowledge sharing.
-
•
Small early accessibility fixes save engineering time post-launch, improving ROI.
-
•
Temporary and situational disabilities expand the scope of who benefits from accessibility.
-
•
Showing examples of well-functioning assistive tech helps shift mindsets from pity to empowerment.
-
•
Understanding user needs to remove barriers is more effective than relying on empathy alone.
Notable Quotes
"People with disabilities are very appreciative and willing to help us learn because they understand we may not understand their challenges."
"Accessibility research is really just a part of usability research and doesn’t need to be treated very differently."
"Wizard of Oz testing involves having someone pretend to be the voice of a screen reader to get early feedback."
"Participants are really forgiving with Wizard of Oz method because they know you’re just trying to get feedback."
"The social model means we have the power to take away barriers; people with disabilities can be independent."
"If you’re not doing anything about accessibility, you’re discriminating against your future self."
"For every hour a UX designer invests in accessibility pre-launch, they save up to four hours in engineering post-launch."
"It’s less about the medical definition and more about the assistive technology someone uses."
"Don’t think about empathy so much as building an understanding for removing barriers."
"Small accessibility improvements often benefit everyone, not just people using assistive tech."
Or choose a question:
More Videos
"Don’t weaponize your product—that’s one of our core ethical tenets in designing assessments at Pluralsight."
Ethics in Tech Education: Designing to Provide Opportunity for All
June 14, 2018
"This conference is about continuing threads of conversations we each bring to bear."
Uday GajendarTheme 1: Introduction
June 9, 2021
"Often we end up hacking general-purpose tools rather than having ones designed for our problem space needs."
Andrea GallagherThe Problem Space (Videoconference)
May 16, 2019
"I need 10 people sitting next to each other to volunteer."
Dan WillisEnterprise Storytelling Sessions
June 8, 2017
"Ask yourself who is not included in this future and how your own perspective is projecting bias."
Sam LadnerHow Research Can Drive Strategic Foresight
March 9, 2022
"You can’t do every project that comes in; you need a meaningful way to compare and prioritize."
George Zhang Molly StevensUX Research Excellence Framework
March 11, 2021
"People react to facts challenging their core beliefs the same way the brain responds to physical threats."
Sara LogelYour Colleagues are Your Users Too
March 29, 2023
"The brain is the most modern large language model we have, with 300,000 years of ancestral development."
Dr. Jamika D. Burge Nick Fine Alexandra Jayeun Lee Greg Nudelman Bo WangHow UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series](Videoconference)
August 31, 2023
"AI is a partner but a junior partner — it’s your gopher or minion, not the one to make final decisions."
Louis Rosenfeld Billy Carlson Jon Fukuda Maria TaylorHow AI will Change DesignOps Tooling
October 3, 2023
