Summary
Early in projects, big or small, resist the urge to go with your first idea, and instead work to explore all kinds of possible solutions. This will allow you to better understand the problem you’re trying to solve, and help you avoid potential pitfalls later in the design process. In this session we’ll explore commonly used design thinking techniques to help you push past the obvious ideas, generate many ideas, and find the right solution.
Key Insights
-
•
A great design solution to a poorly defined problem is worse than an average solution to a well-defined problem.
-
•
Prematurely refining the first idea limits innovative solutions and understanding of the problem context.
-
•
How might we statements help reframe problems as opportunity areas without jumping to solutions.
-
•
What if prompts encourage exploring messy or unrealistic ideas that can inspire parts of the final design.
-
•
Designing for edge cases, such as users with disabilities, can lead to innovations that improve products for everyone.
-
•
Visual ideation tools like wireframe collages and borrowing layouts from existing apps can jumpstart creativity.
-
•
Anonymous idea submissions reduce bias and encourage freer creativity in ideation sessions.
-
•
Facilitators need to manage dynamics like dominant voices and intimidation to maintain an open ideation environment.
-
•
Involving diverse team members, including leadership and creators, creates shared context and better solutions.
-
•
Voting techniques like dot voting with limited 'funds' can avoid false groupthink and help prioritize ideas objectively.
Notable Quotes
"A great design solution for a poorly defined problem is infinitely worse than an average solution applied to a well-defined problem."
"Don't get stuck in the refinement stage too early."
"How might we statements are small but mighty questions that reframe insights into opportunity areas."
"What if prompts are a way to try things that might be messy or not realistic but could play a small part in the final design."
"Designing for an edge case can lead to something everyone wants to use because it's more comfortable."
"Just throw away the rule book early and get as many ideas out of your head and onto a screen as fast as possible."
"Borrowing from existing digital products isn't stealing, it's drawing on their experience to solve your problem."
"Anonymity can help reduce bias especially when some voices have more sway in the room."
"Ideation with diverse participants creates full context so you're not second-guessing the problem or solution."
"Using dot voting with limited votes is like a venture capital exercise that forces ranking and reduces groupthink."
Dig deeper—ask the Rosenbot:
More Videos
"The Product React uses reaction time to capture the user’s gut feeling that otherwise remains hidden."
Daniela Magaña Flores Ariane Rahn Jeff Ephraim BanderAhead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
March 10, 2022
"When humans blindly prompt a large language model, they’re not receiving wisdom from an all-knowing oracle but probabilistic outcomes based on patterns."
Savina HawkinsHarnessing AI in UXR: Practical Strategies for Positive Impact
March 26, 2024
"Knowledge is power; empowering communities leads to better conservation outcomes."
Alex Hurworth Bonnie John Fahd Arshad Antoine MarinDesigning a Contact Tracing App for Universal Access
October 23, 2020
"Every claim, observation, and recommendation inside Hits has its own URL to enable precise sharing and tracking."
Matt DuignanHITS, Microsoft's internal human insight system: From research library to living body of knowledge (Videoconference)
July 16, 2019
"Dark patterns trick or manipulate users into doing something they wouldn’t normally do or against their own or society’s best interests - Craig Vor."
Craig VillamorDesign Systems for Ethical Design (Videoconference)
January 26, 2023
"If you don't think that you can go to battle day in and day out, UX might not be for you because that's what it is."
Ovetta SampsonTurning UX Passion into Real Product Influence
June 7, 2023
"Why do we struggle to have that impact that we should be having when we are actually having that impact?"
Rima Campbell Amrit S BhachuIncrease Productivity and Drive Business Impact
September 24, 2024
"Design ops teams are mostly a team of one, so many of you are probably in the same boat I was."
Amy Gawronski ZuccaroAdvice for DesignOps Employee #1
September 29, 2021
"Will you learn to let go? Better yet, will you let go?"
Victor UdoewaBeyond Methods and Diversity: The Roots of Inclusion
March 26, 2024
