Rosenverse
Public Policy for Jalisco's Designers to Make Design Matter

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Public Policy for Jalisco's Designers to Make Design Matter

Gold
Wednesday, December 8, 2021 • Civic Design 2021
Share the love for this talk
Public Policy for Jalisco's Designers to Make Design Matter
Speakers: Sofía Delsordo and Kassim Vera
Link:

Summary

The Head of Design at the Ministry of Culture of Jalisco is the only public entity in Mexico working toward establishing public policy for design. The department has introduced design concepts such as prototyping and iteration in the Government through the design of open calls, funds, and exhibition. They have pioneered platforms such as Plataforma Activa de Diseño, or Pad Jalisco, (trad. Active Platform for Design) a space for design projects involving subjects that are connected to Government goals, including climate change, social equality and gender perspective. Through Plataforma Activa de Diseño, designers can receive funds and mentorship from other parts of the Government in order to improve their projects and introduce design in other public sectors. In addition to briefly discussing their most important projects, Kassim Vera, the Head of Design, and Sofía Delsordo, the department's Programme Leader, will talk about the main challenges in developing public policy for designers from a highly complex environment and share their experience navigating bureaucracy, legislation, and social vision of the role of the Government in the development of arts and creative economies.

Key Insights

  • Prediseño was the first public fund in Mexico dedicated to prototype-based design, introducing iteration into government funding.

  • Treating children and teenagers as users familiar with UX/UI made design programs more natural and engaging for younger audiences than traditional audiences.

  • Introducing design vocabulary like 'prototype' to bureaucrats was critical to gain funding and acceptance within government.

  • Oris Santos was a COVID-inspired fund shifting arts from physical to digital, combining mentorship with monetary support, making government processes more user-friendly.

  • Creating a design department within government with no prior structure or budget required rapid learning, adaptation, and a studio-like mindset.

  • Pat Helisco is Mexico's first public design residency exclusive to designers, focusing on social impact projects and providing a physical and digital platform.

  • Don Hill's concepts of 'dark matter' and 'trojan horses' helped them strategically navigate organizational culture and embed design quietly but effectively.

  • Collaborating between government and private collections enabled the first-ever design exhibition in a local government context, extending inclusion to overlooked stakeholders.

  • Branding a government design department to feel consumer-facing and approachable helped break stereotypes of government as square and institutional.

  • Embedding design within government infrastructure physically—occupying 30% of a heritage building and opening it to the public—symbolizes transparency and accessibility.

Notable Quotes

"Imagine a world where the government prototypes and iterates the whole time."

"We started to see children and teenagers as users, not just audiences."

"The design mindset was way more important than the bureaucratic mindset."

"We wanted them to see the government not as an old machine, but as people who see themselves as users."

"Working at a government institution isn’t linear. Some projects might work out. Some simply won’t."

"Pat Helisco funds projects that have social impact and provides designers space to exhibit and connect with stakeholders."

"Every project and initiative we launched has been a Trojan horse navigating through dark matter."

"The Ministry of Culture will be the only government office totally open for public use."

"Good design needs better PR and the government has to be actively involved in the process."

"Children are advanced in design topics like UX because they see them in their everyday apps and games."

Ask the Rosenbot
Candace Myers
Standardizing Design at Scale
2022 • DesignOps Summit 2022
Gold
Dave Hoffer
UX Job Search AMA #2 with Joanne Weaver and Dave Hoffer
2025 • Rosenfeld Community
Shawna Hein
Create a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
2022 • Civic Design 2022
Gold
Fatimah Richmond
The Future of ReOps as a Strategic Function: A Roadmap for Getting There
2024 • Advancing Research 2024
Gold
Anupama Dhareshwar
From blueprint to bot: Designing resilient AI-powered services
2025 • Advancing Service Design 2025
Gold
Dantley Davis
Leadership & Diversity—A Fireside Chat with Dantley Davis
2020 • Enterprise Community
Dave Malouf
Closing Keynote: Amplify. Not Optimize.
2019 • DesignOps Summit 2019
Gold
Bob Baxley
Theme 4: Discussion
2024 • Enterprise Experience 2020
Gold
Jim Kalbach
Jazz Improvisation as a Model for Team Collaboration
2019 • Enterprise Experience 2019
Gold
Carol Massa
Designing Health: Integrating Service Design, Technology, and Strategy to Transform Patient and Clinician Experiences
2024 • Advancing Service Design 2024
Gold
Bria Alexander
Opening Remarks
2023 • Advancing Research 2023
Gold
Tutti Taygerly
Videconference: How to Work with Difficult People with Tutti Taygerly
2020 • Enterprise Community
Crystal Yan
Building a Customer-Centric Culture
2020 • Advancing Research 2020
Gold
Sharbani Dhar
Breathing Room for Delight
2024 • Enterprise Experience 2020
Gold
Jill Fruchter
Inconvenient Insights: The Researcher's Role is to Stay Curious
2023 • Advancing Research 2023
Gold
Victor Udoewa
Beyond Methods and Diversity: The Roots of Inclusion
2024 • Advancing Research 2024
Gold

More Videos

Anna Avrekh

"By the time the report comes out, your immediate team should have already moved on with implementing feedback."

Anna Avrekh Dr. John Pagonis Klara Pelcl Sina Schreiber

Expert Panel: Leading in and with Research

March 10, 2022

Taylor Klassman

"Technology is a series of choices designers and technologists make, often small but impactful; we must demand better choices that work for all of us."

Taylor Klassman

Shaping the Next Era of UX Research: Collaborative Forum

March 11, 2025

Dr. Jamika D. Burge

"Organizations are racialized and systematically exclude qualified researchers of color."

Dr. Jamika D. Burge Steve Portigal Alba Villamil Sam Ladner

The Future of Research: Bridging the Gaps

July 29, 2021

Marisa Bernstein

"Build your pool, build your practice. If you provide a great testing experience, you’ve got another person to add to your group."

Marisa Bernstein

It Takes GRIT: Lessons from the Small, but Mighty World of Civic Usability Testing

December 9, 2021

Dan Mall

"The goal is that design systems become the way that we do work, just like when you do Agile, you don’t talk about it—you just do it."

Dan Mall

“Ask Me Anything” with Dan Mall, Author of Upcoming Rosenfeld Title, Design that Scales

October 2, 2023

Chris Geison

"What am I personally doing to contribute to the dynamics that stand in the way of better futures?"

Chris Geison

Theme 1 Intro

March 9, 2022

Bruce Gillespie

"Weave in great user stories that exemplify your key points to maximize engagement."

Bruce Gillespie

Learning from journalism: Balancing impactful communication with compassionate storytelling

March 13, 2025

Nancy Douyon

"We Westerners are designing for ourselves without realizing it, feeding back into a loop of luxury products."

Nancy Douyon

We'll Figure That Out in the Next Launch: Enterprise Tech's Nobility Complex

June 15, 2018

Liz Ebengo

"Hope is not passive. Hope is very proactive and requires facilitation that helps people dream despite their harsh realities."

Liz Ebengo

The Burden on Children: The Cost of Insufficient Post-Conflict Services and Pathways Forward

December 4, 2024