Culture, DIBS & Recruiting
Summary
The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!
Key Insights
-
•
ServiceNow implemented half-day Fridays to combat burnout and improve work-life balance.
-
•
Employees consistently highlight flexibility and supportive colleagues as top reasons they enjoy working there.
-
•
The company remodeled offices globally to provide modern, collaborative, and comfortable workspaces.
-
•
ServiceNow’s diversity efforts add ‘belonging’ to traditional diversity and inclusion frameworks, emphasizing true cultural inclusion.
-
•
The 5-point plan launched by the CEO focuses on leadership training, community engagement, and intentional recruiting to increase diversity.
-
•
In early career roles, 37% of hires came from underrepresented demographics, surpassing their 25% goal.
-
•
The onboarding and interview process is fully virtual for now, with multiple manager screens and a final panel interview.
-
•
The Experience Organization is rapidly growing, aiming to surpass 500 members this year, mostly designers.
-
•
Employees appreciate the company culture allowing authentic self-expression, including visible tattoos and personal styles.
-
•
ServiceNow supports employee wellness by providing stipends for home office needs and health activities during the pandemic.
Notable Quotes
"They’re really flexible and listen to our feedback, even though we’re a large company."
"People here want to be here. They want the company to succeed and to see customers succeed."
"We have maintained that freshness and acceptance of new ideas while growing rapidly."
"If you want to have tattoos, you can have tattoos and show them."
"Embrace diversity and create belonging means everyone feels they truly belong, not just fit in."
"We set a goal to fill 25% of our early career roles with underrepresented demographics and landed 37%."
"Our offices have stand-up desks, nice collaboration areas, and comfy seating with a fresh, on-brand look."
"Half-day Fridays is a way for us to give back to ourselves and promote work-life balance."
"The team is passionate, creative, and innovative, building experiences that people love."
"The hiring process typically includes two manager screens and a final interview with project presentations."
Or choose a question:
More Videos
"Design thinking has to be embedded at scale to capture and align creativity across a massive company."
Surya VankaUnleashing Swarm Creativity to Solve Enterprise Challenges
June 10, 2021
"Learning velocity was a far better early signal than any other metric we were traditionally trained to look for."
Patrick Boehler Madison KarasThe service shift: transforming media organizations to create real value through design
November 19, 2025
"Even though Craig and I work closely every day, we haven’t met in person yet, which shows how remote collaboration works well for us."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"We need to position the design ops role as critical as an enabler of the design strategy."
Patrizia Bertini Alexandra Mengoni LeónPushing DesignOps’ Influence into New Global Markets
September 9, 2022
"The Austin studio’s walls can be put up and taken down by a 90-pound person on a Home Depot shopping cart."
Phil GilbertA Consistent Culture of Design
May 14, 2015
"I approached the GPT as if it were my human colleague, asking very open questions."
Yulya Besplemennova[Demo] Stress-testing GenAI in user research synthesis
June 4, 2024
"Remote research is not a silver bullet."
Sarah RinkRemote User Research: Dos and Don'ts from the Virtual Field
June 11, 2020
"We used AI tools like NotebookLM and Gemini primarily to shortcut getting up to speed and managing transcripts, without focusing on specific tools themselves."
Mujtaba HameedThe new horizon of ethnography: using AI to unlock the full potential of in-person research
March 11, 2026
"Designers are in the system, not outside of it."
Sheryl CababaLiving in the Clouds: Adopting a Systems Thinking Mindset
June 6, 2023
Latest Books All books
Dig deeper with the Rosenbot
Why is human storytelling stewardship still essential despite advances in AI and research democratization?
How should communication style change when working with contractors compared to corporate colleagues?
What are the economic and demographic challenges threatening independent design colleges like CCA?