Summary
The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!
Key Insights
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ServiceNow implemented half-day Fridays to support employee work-life balance and reduce burnout.
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Flexibility in work arrangements is highly valued, especially by parents like Gerbani who appreciate balancing career and family.
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The company culture retains a startup-like agility and speed of trust despite rapid growth to over 1000 employees.
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Belonging is recognized as a key element beyond diversity and inclusion to ensure employees feel genuinely accepted.
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ServiceNow’s CEO introduced a five-point plan focusing on leadership training, community engagement, and recruiting underrepresented talent.
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The Experience org is growing rapidly, aiming to exceed 500 team members, with 75% being designers.
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The hiring process is fully virtual for now and includes multiple rounds, emphasizing portfolio presentations.
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There is strong focus on remodeling offices with modern, collaborative spaces and remote work accommodations.
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ServiceNow partners with HBCUs and diversity conferences, surpassing their early career diversity hiring goal with 37% of hires from underrepresented groups.
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The company offers perks supporting home office setup and wellness, reflecting care for employee well-being during the pandemic.
Notable Quotes
"They just started half-day Fridays now to help out with that work-life balance."
"Flexibility and work-life balance that offers without really sacrificing the quality."
"You don’t feel like it’s a huge corporate burden company, but you also don’t feel like it’s a crazy fast startup."
"There is kind of a speed of trust and if you can really understand where you want to go in terms of your career, there’s a space for you to grow and develop."
"If you want to have tattoos, you can have tattoos and you can show them."
"Our culture is built around having a safe space to express our voice and opinion and be able to show up as our true self without any hesitation."
"In 2020 our CEO introduced a five-point plan to help have a more clear path related to diversity and inclusion."
"We set a goal to fill a minimum of 25% of our early career roles with talent from demographics we’re least represented in and proudly landed 37%."
"All of our interviews are virtual over Zoom, and we are slowly going back into the office."
"Through the pandemic, ServiceNow has implemented money for home offices and health and wellness things."
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