Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The Burden on Children: The Cost of Insufficient Post-Conflict Services and Pathways Forward
Gold
Wednesday, December 4, 2024 • Advancing Service Design 2024
Share the love for this talk
The Burden on Children: The Cost of Insufficient Post-Conflict Services and Pathways Forward
Speakers: Liz Ebengo
Link:

Summary

Fleeing the horrors of war, only to find yourself trapped in a system of inadequate services there to aid your survival as a refugee, often leaves vulnerable women and children in a paradox of despair. For South Sudanese and Congolese refugees in Uganda's West Nile Region, this is a daily reality. This talk highlights the urgent need to redesign better support services in these camps and surrounding communities, challenging us as designers to advocate, through our practice, real change in a broken development sector.

Key Insights

  • Uganda hosts over 1.5 million refugees, with 60% being children, representing one of the world's largest refugee child crises.

  • The 70-30 land leasing policy in Uganda aims to allocate 70% of resources to refugees and 30% to host communities, but chronic underfunding undermines this.

  • Social tensions arise when host communities perceive refugees receive preferential access to services like healthcare and education.

  • Redemptive design combines human-centered and regenerative principles with systemic approaches to restore people, place, and time.

  • Research begins from the future vision to guide present actions—a 'from the future to the future' methodology.

  • Critical reflexivity and awareness of researcher positionality are essential when working with vulnerable refugee populations.

  • Incorporating diverse knowledge systems, including local beliefs such as witchcraft, enriches understanding and design approaches.

  • Facilitating hope is an active, intentional process necessary to help communities envision optimistic, sustainable futures.

  • Engaging donors through personalized conversations and shared future visions bridges gaps between funding priorities and community needs.

  • Sustainable solutions require engaging all system layers horizontally—community, policy, NGOs, and donors—and connecting them strategically.

Notable Quotes

"Will you become an advocate for the world’s most vulnerable voices muffled in complex systems?"

"Uganda is Africa’s largest refugee host nation with over 1.5 million refugees, mostly children, yet this crisis remains underreported."

"There have been deadly fights in clinics as locals assumed refugee children were favored, exposing deeper systemic issues."

"Redemption means buying back or restoring something to its rightful place, transforming adversity into hope."

"You have to engage every layer of the system—from local communities to NGOs and government power structures—to create change."

"We always begin our research from the future to the future: start with the community’s envisioned future to guide design."

"Hope is not passive; it is proactive and must be facilitated carefully, especially where optimism is scarce."

"Knowing your positionality as a researcher is critical because refugees often fear losing their status and have precarious rights."

"Witchcraft and occult practices influence community cohesion issues; embracing these local knowledge systems is vital."

"There are never truly conflicting futures between donors and communities—your job is to find the bridge that unites them."

Ask the Rosenbot
Karen McGrane
AI for Information Architects: Are the robots coming for our jobs?
2024 • Rosenfeld Community
Brigette Metzler
Research Repositories: A global project by the ResearchOps Community (Videoconference)
2020 • Advancing Research Community
Renee Bouwens
Landing Product Impact: Aligning Research as a Foundational Driver for Delivering the World’s Best Products (Videoconference)
2023 • QuantQual Interest Group (Rosenfeld Community)
Marc Fonteijn
Increase your confidence, influence, and impact (through a Professional Community)
2024 • Advancing Service Design 2024
Gold
Shahrzad Samadzadeh
What Is My Value? Two Takes and Some Mistakes
2024 • Enterprise Experience 2020
Gold
Caroline Jarrett
Have fun with statistics?
2024 • Rosenfeld Community
Margot Bloomstein
Fostering Trust in Your Brand and Beyond (Videoconference)
2020 • Enterprise Community
Malini Rao
Lessons Learned from a 4-year Product Re-platforming Journey
2021 • Design at Scale 2021
Gold
Sarah Coyle
Design and Analytics with Sarah Coyle (Videoconference)
2020 • DesignOps Community
Christian Crumlish
Morning Insights Panel
2022 • Design in Product 2022
Gold
Marc Fonteijn
First Insights from the 2025 Service Design Salary(+) Report
2024 • Advancing Service Design 2024
Gold
Sam Proulx
Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users
2021 • Civic Design 2021
Gold
Designing Systems at Scale
2018 • DesignOps Summit 2018
Gold
Kristen Guth, Ph.D.
Out of the FOG: A Non-traditional Research Approach to Alignment
2023 • Advancing Research 2023
Gold
Mackenzie Guinon
M.C. Escher’s UX Research Career Ladder
2022 • Advancing Research 2022
Gold
Kristin Skinner
Theme 2: Introduction and Provocation
2024 • DesignOps Summit 2020
Gold

More Videos

Adam Cutler

"You need strong regional players with negotiation skills to navigate the split loyalties in global teams."

Adam Cutler Karen Pascoe Ian Swinson Susan Worthman

Discussion

June 8, 2016

Peter Merholz

"UX directors often feel like this poor person in the middle here getting pulled in all these directions."

Peter Merholz

The Trials and Tribulations of Directors of UX (Videoconference)

July 13, 2023

Lisa Welchman

"Governance is about decision making, not workflow processes."

Lisa Welchman

Cleaning Up Our Mess: Digital Governance for Designers

June 14, 2018

Vincent Brathwaite

"We need to rethink how our cities are designed and function."

Vincent Brathwaite

Opener: Past, Present, and Future—Closing the Racial Divide in Design Teams

October 22, 2020

Brenna Fallon

"The squad model flopped for us after six months but created culture triads that stuck around."

Brenna Fallon

Learning Over Outcomes

October 24, 2019

Tricia Wang

"It’s human infrastructure—community organizing, unions, activists—that saves the day when other infrastructures break down."

Tricia Wang

Spatial Collapse: Designing for Emergent Culture

January 8, 2024

Edgar Anzaldua Moreno

"Creating hypotheses from pain points with measurable success criteria helped prioritize which to pursue."

Edgar Anzaldua Moreno

Using Research to Determine Unique Value Proposition

March 11, 2021

"Our brains are terrible at operating only on one type of information, whether object-oriented or context-oriented."

Designing Systems at Scale

November 7, 2018

Erin Weigel

"Design is the rendering of intent — bringing ideas into a form people can interact with to solve problems, as Jared Spool said."

Erin Weigel

Get Your Whole Team Testing to Design for Impact

July 24, 2024