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Collaborative Creativity through Improv
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Wednesday, November 7, 2018 • DesignOps Summit 2018
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Collaborative Creativity through Improv
Speakers: Cheryl Platz
Link:

Summary

Improvisational theater performers create an environment where creativity is maximized within an environment of listening and nonjudgemental collaboration. Take a peek behind the curtain as two professional improvisors (and technologists!) demonstrate some of the key principles they apply not just onstage, but their day jobs at software companies as well. All this while laughing your way through the end of the day!

Key Insights

  • Yes-and is a critical improv principle that encourages active listening and collaborative idea-building by accepting and extending others' contributions.

  • No-ending and yes-but responses kill brainstorming energy by blocking or negating ideas rather than building on them.

  • Status in interaction is conveyed unconsciously through body language, tone, and personal space, shaping perceptions of confidence and authority.

  • Recognizing and adjusting status signals can help managers foster inclusion and manage team dynamics effectively.

  • Justification—treating every idea or problem as valid and solvable—builds mental resilience and helps embrace chaos and constraints.

  • Applied improv can help individuals overcome confidence issues and fear of judgment in professional settings.

  • Improv principles translate directly to better storytelling, user research framing, and stakeholder communication in design work.

  • Encouraging a culture that rewards collaboration rather than individual idea ownership reduces fear and promotes creative risk-taking.

  • Simple improv games like word-at-a-time and categories enhance quick thinking and collective creativity, useful for team warm-ups.

  • Repeated improv practice builds a growth mindset and improves adaptability to market or project uncertainties.

Notable Quotes

"We’re all improvising all of the time, even if you don’t feel like performing."

"If you’re not the solution, you’re the problem."

"Yes-and is active listening with your whole body, not just your ears."

"No-ending is easy to spot: it’s my idea’s better and yours sucks."

"Status signals are mostly unconscious but influence how we perceive people’s confidence and authority."

"Constraint is our friend. Unexpected stimuli are our friends."

"Instead of rewarding the owner of ideas, reward collaboration."

"Low status behaviors include shrinking, slumping, avoiding eye contact, and nervous giggling."

"Embracing chaos and change is critical because who isn’t dealing with chaos in their jobs?"

"Applied improv helps build empathy, making it easier to understand what makes people tick."

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