Summary
The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!
Key Insights
-
•
ServiceNow combines the agility and creativity of a startup with the resources of a large enterprise, allowing cross-team collaboration and innovation.
-
•
The company quickly adapted to remote work, offering flexible schedules, home office allowances, and wellness perks like half-day Fridays to address employee burnout.
-
•
ServiceNow places diversity, inclusion, and belonging at the core of its culture, extending beyond diversity to ensure everyone feels safe and empowered to be their authentic selves.
-
•
The ‘belonging’ aspect ensures employees can bring their whole selves to work, not just fit in, fostering psychological safety and innovation.
-
•
ServiceNow's CEO introduced a five-point DIBs plan focused on workforce training, lobbying for underserved communities, and recruiting/career advancement to drive measurable change.
-
•
The experience organization includes designers, researchers, writers, and program managers collaborating to create user- and employee-focused experiences.
-
•
The interview process involves three key steps: recruiter screen, hiring manager screen, and an in-depth final panel interview, all currently virtual.
-
•
ServiceNow has ambitious hiring goals for underrepresented groups, having achieved 37% diverse candidates in early career roles, exceeding their 25% target.
-
•
The company invests in long-term community partnerships, such as mentorship programs for students and apprenticeships to grow diverse UX talent pipelines.
-
•
Despite rapid growth and becoming one of the fastest-growing companies, ServiceNow has maintained a friendly culture that embraces individuality and employee wellness.
Notable Quotes
"I love that it is a larger enterprise company but still with some startup pros, where things aren’t too structured and you can be creative and connect across teams."
"The company really listens to our feedback, like when they created half-day Fridays to help with burnout."
"Even though we’re large, ServiceNow was quick to support flexible work and gave perks for home office setups and health and wellness."
"My favorite thing so far is the people – everyone is willing to jump in and help me learn."
"You don’t feel like it’s a huge corporate burden nor a crazy fast startup; people are authentic and committed to making good products."
"If you can clearly articulate your career goals, there’s space here for you to grow and develop."
"Our culture has stayed strong through the pivot to virtual and back to the office, hosting regular social events and workshops."
"Belonging means more than fitting in – it means feeling safe to express your true self without hesitation."
"We’re setting ambitious hiring goals and already landed 37% diverse hires for early career roles, exceeding our 25% target."
"Our diversity plan includes workforce training, lobbying for good, and recruiting and career advancement as key focus areas."
Dig deeper—ask the Rosenbot:
More Videos
"Sponsor sessions are not sales pitches but incredibly high quality content available for free to anyone."
Bria Alexander Louis RosenfeldWelcome
September 8, 2022
"I helped a company save 12 million dollars by not investing in an iris scanner after just one week of research."
Mike OrenWhy Pharmaceutical's Research Model Should Replace Design Thinking
March 28, 2023
"Empowering workers in AI design can help them develop new skills and increase satisfaction."
Jodi ForlizziDesign and AI innovation
June 5, 2024
"Working in design ops in 2023 can be overwhelming, so connecting with peers in the community mixer is more important than ever."
Bria AlexanderOpening Remarks
October 3, 2023
"Facial coding AI isn't smart enough to know if someone is smiling because they're happy or uncomfortable."
Michael WeirMixed Methods and Behavioural Science (Videoconference)
May 26, 2023
"Valuable research becomes buried when insight decks flood Slack channels and get lost over time."
Molly FargotsteinMultipurpose Communication & UX Research Marketing (Videoconference)
September 12, 2019
"Tools and practices are not neutral; they are cross-contextual and situational."
Verónica Urzúa Jorge MontielThe B-side of the Research Impact
March 12, 2021
"How is information stored, found, and used? What systems turn data into actionable context-rich knowledge?"
Husani OakleyTheme Two Intro
June 6, 2023
"You can publish your design from Sketch directly into the cloud and get it running as a web app in minutes."
George Abraham Stefan IvanovDesign Systems To-Go: Reimagining Developer Handoff, and Introducing App Builder (Part 2)
October 1, 2021
