Design Ops Metrics
Summary
This session will detail how we are capturing metrics on product development and resource allocation. We will discuss how we are capturing people’s time on task to get us to a standard set of recipes that we can use when planning and budgeting for new products. We will discuss how we captured and identified tasks that could be handled by a 3rd party offshore vendor to free up our in-house designer who needs to be focused on strategic and innovative work.
Key Insights
-
•
Legacy Excel files fragmented by chapter and supplier caused inefficiencies and inaccurate budget forecasts.
-
•
Switching to SmartSheet templates allowed real-time aggregation of asset logs and invoices across multiple projects and vendors.
-
•
Embedding complexity codes and unique invoice IDs in SmartSheet enabled automatic line item calculations and budget variance alerts.
-
•
Design managers gained evidence-based visibility into budget usage relative to project timeline, improving scope and cost decisions.
-
•
Resource planning improved by scheduling tasks at a granular level and calculating designer allocation percentages per week.
-
•
Visual dashboards revealed workload peaks and valleys, helping managers balance resources and prevent burnout.
-
•
A year-long time study with Toggl captured designers' real time spent on 18 standardized tasks aligned to the product lifecycle.
-
•
Data from the time study exposed variable task durations by discipline and grade level, invalidating one-size-fits-all resourcing.
-
•
Toggle’s user-friendly interface and searchable preloaded tasks minimized friction in time tracking adoption.
-
•
Effective training, transparent communication, and time-boxed pilots helped overcome 'big brother' concerns among designers.
Notable Quotes
"We didn't actually overspend our budget. The allocations simply fell short of our expenditure."
"Saying on budget is every project goal, and in design it can be the hardest, especially with ever-changing requirements."
"At the beginning, academic designers give their best guesses for scope, but those numbers rarely hold."
"Sometimes projects are requesting less than anticipated, sometimes much more; forecasting is always a challenge."
"SmartSheet magic is really just frosty if statement formulas connecting 75 columns of metadata."
"Design managers can see how much budget has been used versus project progress to make evidence-based decisions."
"The yellow 80% allocation guide reminds that designers shouldn't be expected at full 100% project time due to meetings and breaks."
"Time study serves designers by preventing over allocation and helping organize their daily energy management."
"Some designers forget to stop the Toggl timer, which skews data but is easy to spot and correct."
"There's always something to learn from a time study, no matter how mature your design ops team is."
Or choose a question:
More Videos
"Instead of measuring productivity by hours or busyness, focus on quality of work."
Lavy Kumar Kat Temple Shan Sebastian Tara Jensen Jenn ChouFuture of Work
June 9, 2021
"The pandemic pushed us to be creative, and it’s been fun for users to participate remotely in the design process."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"Cluster analysis will definitely replace personas, the fictional personas of course."
Ricardo MartinsUnlocking the power of advanced quantitative methods
March 12, 2025
"Learning invalidates being right as the currency of research and product decisions."
Monty HammontreeThe Future of UX Research
December 3, 2020
"We realized that the extended design discipline needed to regain some design ops activities to function properly."
Benjamin RealShowing the Value of DesignOps by Not Having a DesignOps Team
October 21, 2020
"Be a magnet for skills around you; build partnerships with legal, procurement, HR to share the load."
Kate TowseyAsk Me Anything (AMA) with Kate Towsey
April 2, 2025
"Trust is built by showing you’re there to help make them succeed, not just push your agenda."
Steve Portigal Chris Chapo Kelly Goto Christian RohrerDiscussion
May 13, 2015
"Consistency reduces cognitive load not just for screen reader users but for people with ADHD and other cognitive challenges."
Sam ProulxOnline Shopping: Designing an Accessible Experience
March 28, 2023
"Screen magnification users are a great place to start because your prototypes and tools will mostly just work with minimal adaptation."
Sam ProulxPrototype Reviews, People With Disabilities, and You
October 1, 2021
