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Short Take #4: UX/Product Lessons from Your Industry Peers
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Tuesday, December 6, 2022 • Design in Product 2022
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Short Take #4: UX/Product Lessons from Your Industry Peers
Speakers: Noreen Whysel and Katie Saindon
Link:

Summary

Curated from community-contributions, these brief video clips feature winning submissions from industry pros sharing their most important lessons on navigating the intersection of UX/Product.

Key Insights

  • Learning the technical language and standards (NIST, ISO, HL7, HIPAA) helps UX integrate with engineering effectively.

  • Product teams often resist UX due to fears of slowing down fast-paced VC-driven growth.

  • Early, iterative UX design helps prevent costly mistakes and aligns with lean product development.

  • UX research methods can fit into shortened product development cycles.

  • Building trust between UX designers, engineers, and product owners is key to successful collaboration.

  • Structured conversations about process and meeting attendance support sustainability in resource-constrained environments.

  • Using artifacts like debrief trackers improves communication and helps surface trends from multiple user sessions.

  • Even with a single UX designer, teams can effectively drive user-centered design through deliberate information sharing.

  • Focusing on the value and usability rather than engineering specifics helps build mutual respect and trust.

  • Regular dialogue with product managers about structure and expectations creates a reliable partnership.

Notable Quotes

"I learned from working with product people how to speak their language like all disciplines."

"Some bias against human-centered design comes from concern that ordinary folks don't understand technical requirements."

"Doing design right early just like failing early helps to prevent time-consuming mistakes."

"UX people do have research methods that fit into shorter product development cycles."

"We don't have to talk about the engineering but talk about the value and that includes usability and that is what builds trust."

"By having those conversations and putting that structure in place, we were able to achieve the same outcomes even in a resource constrained environment."

"Understanding your environment and having conversations with your product manager helps create a sustainable and efficient relationship."

"Highlighting what is already in their own standards and processes that supports users shows UX designers can be technical people too."

"My UX designer and I agreed to record each session, take detailed notes, and leverage a debrief tracker to summarize key insights."

"By understanding the environment and talking about structure, we build trust that’s key to the product-UX relationship."

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