Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Join us for a conversation about what’s involved with getting teams back to work in person. This session features perspectives from Jennifer Bolduc, Head of People and Culture at HappyCo (formerly Capital One), Diane Gregorio, Head of Product Experience Operations at DocuSign, and Emily Day, Director of Global Workplace Services at HashiCorp (formerly at Pivotal), and will be moderated/facilitated by Lou and the DesignOps Summit conference and community curators - Alana Washington, Head of Shipper Experience, UberFreight, Bud Caddell, Founder/CEO Nobl.io, and Kristin Skinner, Head of Experience Design Operations at Expedia Group.
Key Insights
-
•
DocuSign entrusts managers with creating hybrid work schedules rather than dictating top-down policies.
-
•
Hybrid return policies often differ significantly across geographies within the same company.
-
•
Employee feedback revealing strong preferences against returning to offices can shape organizational strategy.
-
•
Building remote team culture relies heavily on intentional rituals like virtual social hours and guilds.
-
•
Leadership must rethink meeting design to avoid hybrid inefficiencies and foster trust.
-
•
Attrition is rising sharply, with employees reconsidering career paths and workplace expectations.
-
•
Radical candor and open conversations about employees' long-term goals help reduce regretful attrition.
-
•
Companies encounter complex challenges in equitable compensation and benefits for distributed workforces.
-
•
Fear and anxiety around returning to physical offices persist, affecting attendance and engagement.
-
•
There’s no definitive answer yet; organizations treat post-pandemic work models as ongoing experiments requiring rapid iteration.
Notable Quotes
"We really asked employees what they wanted and 95% didn't want to return regularly to the office."
"Covid proved people can work from anywhere, but there's still stigma about productivity from home."
"We empower managers to figure out office attendance rather than having a top-down mandate."
"I’ve made stronger and more genuine connections during covid than when in the office."
"Hybrid meetings without full participation create lumpy, ineffective outcomes."
"The so-called 'turnover tsunami' is real and companies need to embrace that change."
"Let’s have honest conversations about employees' future goals, even if they plan to leave."
"We need to design meetings and work for why we're gathering, not just out of habit."
"It’s okay not to have all the answers right now; this is a messy, ongoing experiment."
"Remote work as a niche is disappearing as more companies adopt it and employees demand flexibility."
Or choose a question:
More Videos
"There are many ways to be a good researcher; Latin researchers should create our standards and fight for them."
Verónica Urzúa Jorge MontielThe B-side of the Research Impact
March 12, 2021
"Convincing defense contractors to adopt UX was slow because contracts were already signed years ago."
Michal Anne RogondinoSaving Outer Space: The First UX Design System for Our Nation’s Satellites
January 8, 2024
"There is power in the togetherness of learning from others."
Jemma AhmedTheme 2 Intro
March 10, 2022
"Ideas can come back around again and again. It’s not until they find a leader or strategic priority that they turn into more."
Kara KaneTheme One Intro
November 16, 2022
"Relationship Design is about how you do your work, not just what you do."
Laine Riley ProkayHow DesignOps can Drive Inclusive Career Ladders for All
September 30, 2021
"You can have the greatest idea in the world, but if you can't connect with other people, nothing will come of it."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"Our agents are so honest and brutal with feedback, which I love because we don’t have to pull the truth out of them."
Caitlyn Hampton Monica Lee Jina YoonCompass 101: Growing Your Career In A Startup World
June 11, 2021
"The theory of change is a tool that helps you plan social impact by working backwards from the outcome you want."
Hana NagelTurning Research Ripples into Waves
November 8, 2018
"Legacy interconnected systems mean solving one problem can create problems elsewhere."
Alexandra SchmidtEnterprise UX Playbook (Videoconference)
December 1, 2022