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Summary
Join us for a conversation about what’s involved with getting teams back to work in person. This session features perspectives from Jennifer Bolduc, Head of People and Culture at HappyCo (formerly Capital One), Diane Gregorio, Head of Product Experience Operations at DocuSign, and Emily Day, Director of Global Workplace Services at HashiCorp (formerly at Pivotal), and will be moderated/facilitated by Lou and the DesignOps Summit conference and community curators - Alana Washington, Head of Shipper Experience, UberFreight, Bud Caddell, Founder/CEO Nobl.io, and Kristin Skinner, Head of Experience Design Operations at Expedia Group.
Key Insights
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DocuSign entrusts managers with creating hybrid work schedules rather than dictating top-down policies.
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Hybrid return policies often differ significantly across geographies within the same company.
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Employee feedback revealing strong preferences against returning to offices can shape organizational strategy.
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Building remote team culture relies heavily on intentional rituals like virtual social hours and guilds.
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Leadership must rethink meeting design to avoid hybrid inefficiencies and foster trust.
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Attrition is rising sharply, with employees reconsidering career paths and workplace expectations.
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Radical candor and open conversations about employees' long-term goals help reduce regretful attrition.
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Companies encounter complex challenges in equitable compensation and benefits for distributed workforces.
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Fear and anxiety around returning to physical offices persist, affecting attendance and engagement.
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There’s no definitive answer yet; organizations treat post-pandemic work models as ongoing experiments requiring rapid iteration.
Notable Quotes
"We really asked employees what they wanted and 95% didn't want to return regularly to the office."
"Covid proved people can work from anywhere, but there's still stigma about productivity from home."
"We empower managers to figure out office attendance rather than having a top-down mandate."
"I’ve made stronger and more genuine connections during covid than when in the office."
"Hybrid meetings without full participation create lumpy, ineffective outcomes."
"The so-called 'turnover tsunami' is real and companies need to embrace that change."
"Let’s have honest conversations about employees' future goals, even if they plan to leave."
"We need to design meetings and work for why we're gathering, not just out of habit."
"It’s okay not to have all the answers right now; this is a messy, ongoing experiment."
"Remote work as a niche is disappearing as more companies adopt it and employees demand flexibility."
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