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"We need to stop treating digital and physical services as separate—they’re one holistic experience."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"My team was lonely; they felt like lone wolves being the only one of their kind on their teams."
Courtney KaplanTaking it to the next level: Career paths in DesignOps
November 8, 2018
"There is no magic recipe; too many variables exist to define a direct relationship between design and financial parameters."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"What does best work mean? It means something different to every single person, and you get a lot of I want or I need."
Kim Fellman CohenMeasuring the Designer Experience
October 23, 2019
"The spiral model reminds us to constantly go back to participants and confirm that findings align with their experiences."
Sarah FathallahA Typology of Participation in Participatory Research
March 28, 2023
"We mapped out the qualitative research data journey to train our team and manage data securely and transparently."
Theresa MarwahHow Atlassian is Operationalizing Respect in Research (Videoconference)
February 27, 2020
"Training others on the job is not the same as formal training; sometimes we create tight guardrails to contain damage, which isn’t true training."
Aras Bilgen Ari ZelmanowResearch Democratization: A Debate
March 29, 2023
"Fortunately, that was terrible. Let’s try the other word."
Dan WillisEnterprise Storytelling Sessions
June 8, 2017
"If you create a separate team to work on the future, make sure they stay focused and don’t get distracted by today’s fires."
Ted Booth Sam Ladner Fredrik Matheson Russ UngerDiscussion
June 8, 2016