"Thinking styles are not horoscopes or Myers-Briggs, they’re context-specific patterns within a frame of intent or purpose."

"If people already love their process, you’re fighting their emotional state; start where there’s dissatisfaction with the status quo."

"Our facilitators make cohorts sing and it’s the most highly rated part of the conference every year."

"Improv skills help me appear high-energy and engaged in meetings, even when I’m effectively winging it."

"Physicians can spend up to two hours on documentation for every one hour of patient interaction."

"Do I have a right to engage in this work or do I feel entitled to it? Often it’s both."

"Our mission to build belonging and trust inspires me every day. Service design helps create space to zoom out and have critical vision conversations."

"You do need to adjust your style based on the person, there is no one size fits all."

"Saying no is saying yes to something else where the investment has a greater rate of return."