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"Thinking styles are not horoscopes or Myers-Briggs, they’re context-specific patterns within a frame of intent or purpose."
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"If people already love their process, you’re fighting their emotional state; start where there’s dissatisfaction with the status quo."
Andrew WebsterScaling Design Capability: How Involved Should You Be?
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"Our facilitators make cohorts sing and it’s the most highly rated part of the conference every year."
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"Improv skills help me appear high-energy and engaged in meetings, even when I’m effectively winging it."
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"Physicians can spend up to two hours on documentation for every one hour of patient interaction."
Jennifer Kong[Case study] Journeying toward AI-assisted documentation in healthcare
June 5, 2024
"Do I have a right to engage in this work or do I feel entitled to it? Often it’s both."
Sahibzada MayedThe Politics of Radical Research: A Manifesto
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"Our mission to build belonging and trust inspires me every day. Service design helps create space to zoom out and have critical vision conversations."
Rebecca GimenezWork in Progress: Service Design at Airbnb
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"You do need to adjust your style based on the person, there is no one size fits all."
Ruzanna RozmanGetting in Flow with Your Team
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"Saying no is saying yes to something else where the investment has a greater rate of return."
Chris GeisonWhat is Research Strategy?
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