"Thinking styles let us humanize users by recognizing their emotional reactions and guiding principles within a situation."

"Design is never what connects people; shared purpose, like serving users better, is what bonds a community scaling design capability."

"Our community would not be what it is without you."

"One of the golden rules is leave shame at the door because improv often means reconnecting with your kindergarten self."

"The plot twist was that AI was causing new problems impacting performance, morale, and satisfaction, showing people are the real key."

"Much of the work of oppression is policing the imagination, conditioning us to believe we’ve lost rights or power - Ida Hartman."

"Instead of positioning journeys and maps as definitive, we say these are just snapshots of a moment in time."

"We were super serious about work and then in the next moment, talking about the Bachelor."

"Saying no is saying yes to something else where the investment has a greater rate of return."