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"Complexity is not a barrier to accessibility – even the most complicated games have been made accessible."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"The first hires really establish the tone of the rest of the design ops discipline moving forward."
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"Promote design means business growth — that’s been empirically demonstrated."
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September 8, 2022
"Our discipline is uniquely qualified to solve these problems for our teams, designing an experience for our people that we can measure."
Kim Fellman CohenMeasuring the Designer Experience
October 23, 2019
"Participatory research is the methodological toolkit that people point to to close the distance between researchers and communities."
Sarah FathallahA Typology of Participation in Participatory Research
March 28, 2023
"Using Zoom waiting rooms lets us admit participants first and observers later, creating private time for informed consent."
Theresa MarwahHow Atlassian is Operationalizing Respect in Research (Videoconference)
February 27, 2020
"We need to reposition researchers from invisible to invaluable, just like top-tier consultants."
Aras Bilgen Ari ZelmanowResearch Democratization: A Debate
March 29, 2023
"They made it very easy for me [to resign]. I was moved to support a life insurance company."
Dan WillisEnterprise Storytelling Sessions
June 8, 2017
"Users often enjoy the sense of accomplishment managing complex systems, even when outsiders see them as a hornet’s nest."
Ted Booth Sam Ladner Fredrik Matheson Russ UngerDiscussion
June 8, 2016