Summary
Recent advances in AI, ML and robotics have many wondering: Will there be no work left for humans to do? As long as we need to deal with climate change, protect wildlife and fragile ecology, feed the world, end disease, resettle refugees, and educate the next generation, there clearly is plenty of work for us all. The more important question is: Are organizations responsible for delivering returns to their shareholders regardless of social, environmental, and human consequences? The good news is that a new type of organization is emerging, one that delivers not just financial returns but serves the greater good of society they operate in.
Key Insights
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AI and automation will eliminate codifiable tasks, leaving humans to work on complex, strategic, and creative challenges.
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The role of business is shifting from solely profit-driven to a dual focus on financial performance and societal impact, as highlighted by Larry Fink.
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Enterprise design principles are transferable and effective in social impact contexts, demonstrated by Janaki's NGO collaboration in India.
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Systems thinking is critical for sustainable social and business solutions, ensuring interconnected processes function seamlessly.
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Even small organizations, like NGOs, face silo issues akin to large enterprises, requiring intentional efforts to break down barriers.
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Fighting for the underdog means advocating for user experience and impact even when purchasing decisions prioritize features or philanthropy.
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Overcommunication is essential in change-driven environments to overcome assumptions that messages are understood after one attempt.
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Design thinking’s mindset of divergent and convergent thinking can energize communities and enable co-creation of solutions.
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Successful NGOs must align their impact messaging to the goals and KPIs of their philanthropic funders, similar to enterprise stakeholders.
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The future of enterprise design will demand deeper skills to handle multifaceted, purpose-driven challenges beyond traditional efficiency metrics.
Notable Quotes
"There is still so much work to be done—from climate change to education to feeding the world."
"Milton Friedman said the social responsibility of business is to increase profits, but this is changing."
"Larry Fink says every company must show how it makes a positive contribution to society to prosper over time."
"We have to hone our skills to deal with complexity, to match the complexity of the tasks at hand."
"Systems thinking is critical to build trust and create sustainable success, especially when designing for vulnerable populations."
"Silos are inevitable but we enterprise designers find ways to work across them to get our job done."
"We fight for the underdog by advocating for ease of use and experience in enterprise products."
"The biggest mistake in communication is the illusion that it has happened."
"When robots take over automatable tasks, the human tasks left will be strategic, multifaceted, creative, and complex."
"Our four superpowers—systems thinking, silo-busting, fighting for the underdog, and overcommunication—make us superheroes of the future."
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