Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Practical Principles of Inclusive Research

Gold
Monday, March 27, 2023 • Advancing Research 2023
Share the love for this talk
Practical Principles of Inclusive Research
Speakers: Lija Hogan
Link:

Summary

Many of us are interested in executing research in a more inclusive way - but don’t know where to start. Drawing from real-life examples, we’ll cover how you can start doing more ethical and inclusive research.

Key Insights

  • Inclusive research is about creating environments where everyone feels they belong, beyond just disability.

  • About one billion people worldwide have permanent disabilities, a number increasing due to aging populations.

  • Situational and temporary disabilities dramatically increase the number of people needing inclusive design.

  • Closed captioning benefits not only people with hearing loss but also language learners, multitaskers, and those in noisy environments.

  • Products like Guide Beauty’s adaptive makeup demonstrate how inclusive design can empower users with physical challenges.

  • Adaptive clothing markets are rapidly growing, presenting significant business opportunities.

  • Historical systemic inequities like redlining still impact financial service accessibility today and require inclusive approaches.

  • Having diverse teams ensures better questioning and recognition of potential harms in product design.

  • Companies often focus first on visual accessibility due to legal exposure but should expand to broader inclusive strategies.

  • Tracking user demographics and evolving inclusive research practices over time are key strategies for progress.

Notable Quotes

"Inclusion is thinking about creating spaces for people that make them feel that they belong."

"We’re always designing for ourselves, even on days when we don’t have full physical capabilities."

"Inclusive research is not about edge cases, it’s about supporting people’s abilities in context."

"Closed captioning helps people who have hearing loss, are learning a new language, or just prefer reading while watching."

"Selma Blair partnered with Guide Beauty to design makeup easier to use for people with tremors."

"Adaptive clothing is nearly doubling as a market and opens new opportunities for retailers like Target."

"Financial services companies in the UK are working to make credit and loan approvals more equitable."

"Having a diverse team helps ensure you’re asking the right questions in research and design."

"Many companies start with vision accessibility because of legal risks, but accessibility should be broader."

"You have to sometimes extend research timelines and ask hard questions to understand diverse needs."

Ask the Rosenbot
Catherine Courage
The Enterprise UX Journey: Lessons From the Voyage & The Opportunity Ahead
2015 • Enterprise UX 2015
Gold
Milan Guenther
The $212 billion ‘so what?’: unlocking impact in development cooperation
2025 • Advancing Service Design 2025
Gold
Sofía Delsordo
Public Policy for Jalisco's Designers to Make Design Matter
2021 • Civic Design 2021
Gold
Crystal Yan
Building a Customer-Centric Culture
2020 • Advancing Research 2020
Gold
Emily Lessard
RFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent
2021 • Civic Design 2021
Gold
Brigette Metzler
Scaling ResearchOps: Helping Researchers do Their Best Work
2020 • Advancing Research 2020
Gold
Jilanna Wilson
Distributed DesignOps Management
2019 • DesignOps Community
Jon Fukuda
Theme One Intro
2023 • DesignOps Summit 2023
Gold
Matt Bernius
Trauma-informed Research: A Panel Discussion
2021 • Advancing Research Community
Bria Alexander
Opening Remarks
2024 • Advancing Research 2021
Gold
Jon Fukuda
Storytelling for DesignOps
2023 • DesignOps Community
Alfred Kahn
A Seat at the Table: Making Your Team a Strategic Partner
2023 • Design in Product 2023
Gold
Noreen Whysel
Short Take #4: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Nicole Umphress
Delivering Design Education During a Global Pandemic: Lessons Learned
2022 • Design at Scale 2022
Gold
Megan Clegg
Space for Everyone: Reframing Accessibility Through a Wider Lens
2021 • Design at Scale 2021
Gold
Sheryl Cababa
Thinking in systems to address climate with Sheryl Cababa
2024 • Climate UX Interest Group

More Videos

Joanna Vodopivec

"We should feel empowered to propose research initiatives that stakeholders aren’t explicitly asking for."

Joanna Vodopivec Prabhas Pokharel

One Research Team for All - Influence Without Authority

March 9, 2022

Louis Rosenfeld

"I didn’t understand just how complex everything was both on the stakeholder and technology side."

Louis Rosenfeld Lashanda Hodge Senongo Akpem Chris Hodowanec

Becoming a Civic Designer: Making the Move from Private to Public Sector

November 17, 2022

Bria Alexander

"Please put your questions for a specific speaker in the associated thread for the talk."

Bria Alexander

Day 3 Welcome

September 25, 2024

Uday Gajendar

"Yesterday we touched upon topics like chatDBT, chatbots, trust, intentionality, agency, and even alien interns."

Uday Gajendar Louis Rosenfeld

Day 2 Welcome

June 5, 2024

Sam Proulx

"Consistency is so important that sometimes even consistency in failure works if it means I only have to learn the workaround once."

Sam Proulx

Online Shopping: Designing an Accessible Experience

June 7, 2023

Russ Unger

"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."

Russ Unger

Onboarding: The Ecosystem, not the Afterthought

November 7, 2017

Catherine Dubut

"We could impact the end-to-end customer service and customer experience through our most underutilized asset: our store employees."

Catherine Dubut

Bridging Physical and Digital Spaces: Approaches to Retail Service Design

March 18, 2021

Josh Clark

"Agents set goals, plan steps, execute them, and decide when they’re done, often without user attention."

Josh Clark Veronika Kindred

Sentient Design: New Postures for AI-Mediated Experiences (2nd of 3 seminars)

January 29, 2025

Dantley Davis

"I made an explicit choice: we’re not making any offers until we’re interviewing women."

Dantley Davis

Leadership & Diversity—A Fireside Chat with Dantley Davis

September 17, 2020