RFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent
Summary
Agencies and organizations spend an enormous amount of time putting together RFP documents that can scare away agencies, especially small ones. If we want to increase talent for civic projects, we need to commit to crafting more inclusive and effective RFPs and procurement processes. Bellweather Chief Strategy Officer Emily Lessard will share lessons learned from working both within and outside government agencies. Her knowledge spans responding to 143 RFPs and reading countless others. She will share ten lessons for writing more engaging and equitable RFPs, along with a link to download a sample file to get you started.
Key Insights
-
•
Establishing a face-to-face partnership with procurement officers early improves RFP processes and trust.
-
•
Imposing strict page limits on RFPs (max 15 pages) and proposals (max 30 pages) enhances equity and reduces operational burden.
-
•
A clear, scannable first page of the RFP with all key information eases submission and reduces last-minute errors.
-
•
Eliminating requirements for printed, bound copies and USB submissions significantly reduces costs and waste.
-
•
Spec work should be banned in RFPs as it demands unpaid labor and discourages small and mid-sized agencies.
-
•
Using WMBE certification databases helps agencies increase diversity in their vendor pools effectively.
-
•
Procurement portals are often difficult to navigate, so agencies should actively market their RFPs beyond these platforms.
-
•
Long-term contracts and options to renew help avoid delays by reducing frequent procurement cycles.
-
•
Insurance and outdated certifications in RFPs can deter small agencies and should be reconsidered or deferred to contracting stages.
-
•
Proposing fresh, divergent solutions within an RFP can be challenging but is critical for evolving government procurement practices.
Notable Quotes
"Everything you see on screen started with an RFP if you can believe it."
"Page limits will help equity and focus and level the playing field for small and large firms."
"Put the submission deadline big, bold, and bright yellow on the first page so it’s easy to find."
"No printing or shipping. Digital is just fine and much more sustainable."
"No spec work. It’s simply disrespectful to ask small businesses to do unpaid homework."
"Procurement portals can be hard to navigate; act like you’re bidding and go through the user experience yourself."
"WMBE is a certification that requires paperwork but helps bring more diversity to contracting."
"Have patience with changing procurement systems; it’s going to be slower than you want but it’s important work."
"Long-term contracts and retainer arrangements save time by avoiding constant rebidding."
"Ask your procurement officer if some requirements, like insurance, can be moved to contracting to avoid scaring away small firms."
Or choose a question:
More Videos
"Flexible and staggered schedules help people not get burned out."
Lavy Kumar Kat Temple Shan Sebastian Tara Jensen Jenn ChouFuture of Work
June 9, 2021
"It’s really been helpful that research supports design not just in discovery but also in validating that what we build meets customer expectations."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"Regular surveys showed teaching quality mattered 11%, but logistic regression revealed it actually represents 77% of the decision."
Ricardo MartinsUnlocking the power of advanced quantitative methods
March 12, 2025
"Satya Nadella’s leadership feels authentic—he puts empathy at the center of everything he does."
Monty HammontreeThe Future of UX Research
December 3, 2020
"We need to share the importance of design ops visibly so everyone understands their role in enabling design success."
Benjamin RealShowing the Value of DesignOps by Not Having a DesignOps Team
October 21, 2020
"Adoption is crucial; build your community early by involving them in co-design and pilots."
Kate TowseyAsk Me Anything (AMA) with Kate Towsey
April 2, 2025
"Both tribes really believe in doing awesome for customers, that’s our common ground."
Steve Portigal Chris Chapo Kelly Goto Christian RohrerDiscussion
May 13, 2015
"Browser autofill isn’t just convenience; it removes barriers to purchase for people with physical disabilities."
Sam ProulxOnline Shopping: Designing an Accessible Experience
March 28, 2023
"Most of the work on accessible prototyping for screen readers is still in early or mid research stages but is improving rapidly."
Sam ProulxPrototype Reviews, People With Disabilities, and You
October 1, 2021