Rosenverse
RFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

RFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent

Gold
Thursday, December 9, 2021 • Civic Design 2021
Share the love for this talk
RFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent
Speakers: Emily Lessard
Link:

Summary

Agencies and organizations spend an enormous amount of time putting together RFP documents that can scare away agencies, especially small ones. If we want to increase talent for civic projects, we need to commit to crafting more inclusive and effective RFPs and procurement processes.

Bellweather Chief Strategy Officer Emily Lessard will share lessons learned from working both within and outside government agencies. Her knowledge spans responding to 143 RFPs and reading countless others. She will share ten lessons for writing more engaging and equitable RFPs, along with a link to download a sample file to get you started.

Key Insights

  • •

    Establishing a face-to-face partnership with procurement officers early improves RFP processes and trust.

  • •

    Imposing strict page limits on RFPs (max 15 pages) and proposals (max 30 pages) enhances equity and reduces operational burden.

  • •

    A clear, scannable first page of the RFP with all key information eases submission and reduces last-minute errors.

  • •

    Eliminating requirements for printed, bound copies and USB submissions significantly reduces costs and waste.

  • •

    Spec work should be banned in RFPs as it demands unpaid labor and discourages small and mid-sized agencies.

  • •

    Using WMBE certification databases helps agencies increase diversity in their vendor pools effectively.

  • •

    Procurement portals are often difficult to navigate, so agencies should actively market their RFPs beyond these platforms.

  • •

    Long-term contracts and options to renew help avoid delays by reducing frequent procurement cycles.

  • •

    Insurance and outdated certifications in RFPs can deter small agencies and should be reconsidered or deferred to contracting stages.

  • •

    Proposing fresh, divergent solutions within an RFP can be challenging but is critical for evolving government procurement practices.

Notable Quotes

"Everything you see on screen started with an RFP if you can believe it."

"Page limits will help equity and focus and level the playing field for small and large firms."

"Put the submission deadline big, bold, and bright yellow on the first page so it’s easy to find."

"No printing or shipping. Digital is just fine and much more sustainable."

"No spec work. It’s simply disrespectful to ask small businesses to do unpaid homework."

"Procurement portals can be hard to navigate; act like you’re bidding and go through the user experience yourself."

"WMBE is a certification that requires paperwork but helps bring more diversity to contracting."

"Have patience with changing procurement systems; it’s going to be slower than you want but it’s important work."

"Long-term contracts and retainer arrangements save time by avoiding constant rebidding."

"Ask your procurement officer if some requirements, like insurance, can be moved to contracting to avoid scaring away small firms."

Ask the Rosenbot
Michelle Morrison
Practice What You Preach
2024 • DesignOps Summit 2020
Gold
Kate Kalcevich
Designing inclusively with AI
2024 • Designing with AI 2024
Gold
Christian Crumlish
Morning Insights Panel
2022 • Design in Product 2022
Gold
John Cutler
Prioritization for designers and product managers (1st of 3 seminars)
2024 • Rosenfeld Community
Louis Rosenfeld
Coffee with Lou #3: What Makes for a Successful UX Conference Presentation?
2024 • Rosenfeld Community
Natalia Radywyl
Co-Designing New Power in Australia's Public Sector
2022 • Civic Design 2022
Gold
Andrea Gallagher
The Problem Space
2019 • Advancing Research Community
Sam Proulx
Online Shopping: Designing an Accessible Experience
2023 • DesignOps Summit 2023
Gold
Dan Willis
Enterprise Storytelling Sessions
2017 • Enterprise Experience 2017
Gold
David Cronin
The GE Design System and Thoughts about Craft at Scale
2015 • Enterprise UX 2015
Gold
Ashley Sewall
Exit Interview #5: Designing My Life After Tech
2026 • Rosenfeld Community
Maria Giudice
Empowering change: Reigniting purpose, passion and impact in research
2025 • Advancing Research 2025
Gold
Prayag Narula
How to Empower Your Designers to Do Good Research – And Why You Want To
2022 • Design at Scale 2022
Gold
Chris Geison
Theme Two Intro
2023 • Advancing Research 2023
Gold
Sandra Camacho
Creating More Bias-Proof Designs
2025 • Rosenfeld Community
Daniel Korczynski
From generic to contextual research insights with AI | Live Q&A
2026 • Advancing Research 2026
Gold

More Videos

Shipra Kayan

"I spent too much time trying to change company culture and should have focused more on just getting things done."

Shipra Kayan

How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up

September 30, 2021

Peter Morville

"We often use radio buttons when check boxes or sliders would reveal the truth."

Peter Morville

The Architecture of Understanding

May 13, 2015

Renee Reid

"Only one internal hire on the UX team was a huge misopportunity for us."

Renee Reid

Becoming a ResearchH.E.R (Highly Enterprise Ready)

June 3, 2019

Dane DeSutter

"For some users, AI products are not just tools, they are relationships."

Dane DeSutter

Keeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not

March 26, 2024

Sam Proulx

"Confidence is critical in online shopping because nobody wants to spend money they’re unsure about losing due to unclear controls."

Sam Proulx

Online Shopping: Designing an Accessible Experience

October 3, 2023

Andrew Custage

"A thousand paper cuts add up: many small frustrations can lead to someone leaving your digital experience."

Andrew Custage Michael Mallett

The Digital Journey: Research on Consumer Frustration and Loyalty

March 29, 2023

Shelby Switzer

"You can’t have a hackathon without free food."

Shelby Switzer

Making Space for Community Knowledge-sharing in a Distributed World

December 10, 2021

Llewyn Paine

"Volume is a losing game because we cannot outcompete full AI automation for sheer speed and quantity of insights."

Llewyn Paine

Coexisting with AI: A practical guide for researchers to navigate tools, ethics, and integration

March 11, 2025

Robin Beers

"We’re not going back to stability; we’re riding this wave of perpetual upheaval and must learn to surf it."

Robin Beers

Navigating organizational systems: Rethinking researcher’s role in driving change

March 13, 2025