Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The Big Question about Resilience: A panel discussion
Gold
Monday, September 23, 2024 • DesignOps 2024
Share the love for this talk
The Big Question about Resilience: A panel discussion
Speakers: Bria Alexander , Laura Gatewood , Corey Long , Daniel Orbach , Laine Prokay and Deanna Smith
Link:

Summary

What’s the most important question regarding today’s theme of resilience that we, as a community, need to address? We’ve asked you, you’ve spoken—and now we’ll tackle it with the aid of Bria and some of today’s speakers.

Key Insights

  • Resilience in design ops hinges on flexibility in mindset and strong communication within teams, as Danielle explains.

  • Laura highlights that kindness and focusing on user experience nurture resilience like water sustaining flexible trees.

  • Cory underscores the impact of influence and empathy for driving design ops changes, particularly in small teams.

  • Lane reframes wellness as energy management rather than time management to sustain resilience personally.

  • Deanna advocates viewing feedback as objective data, not personal criticism, to protect wellbeing.

  • Daniel stresses building neurodiverse teams and managing to outcomes, not outputs, to accommodate varied working styles.

  • Providing asynchronous and prepared inputs in workshops allows introverts and extroverts to engage effectively.

  • Modeling healthy work boundaries and norms, such as limiting off-hours contact, supports professional resilience.

  • Panelists see AI as an evolving teammate that can draft, summarize, moderate, and help measure success, not replace humans.

  • Authenticity and unique human voice remain essential in job applications and communications, even with AI assistance.

Notable Quotes

"Resilience is about flexibility like trees bending in strong winds rather than breaking."

"Start with kindness and focus on the experience you want people to have – that waters the tree to keep it bendable."

"The best way to achieve influence in design ops is to clearly show the benefit of what you're doing."

"It’s energy management, not time management – listen to yourself to recharge effectively."

"Feedback is data. It’s not personal. That mindset shift protects your wellbeing."

"Build teams with neurodiversity so different working styles can thrive, not just clusters of extroverts."

"Manage to outcomes, not output. Focus on what you need, not how someone does it."

"Use prep times and async options in workshops so introverts can think and contribute on their own terms."

"Imagine AI as a teammate on every call and email, moderating and helping drive team efficiency."

"AI is a tool, not a replacement for human voice and authenticity in your work."

Ask the Rosenbot
Gabrielle Verderber
Documentation Your Team Will Actually Use
2023 • DesignOps Summit 2023
Gold
Kristin Skinner
Opening Keynote: Org Design for Design Orgs
2017 • DesignOps Summit 2017
Gold
Chris Geison
Theme Two Intro
2023 • Advancing Research 2023
Gold
Ellen Chisa
The Values of Design
2023 • Design in Product 2023
Gold
Christian Crumlish
AMA with Christian Crumlish, author of Product Management for UX People (Videoconference)
2022 • Enterprise Community
Frances Yllana
DesignOps–Leading the Path to Parity (Videoconference)
2023 • DesignOps Community
Anna Avrekh
Expert Panel: Leading in and with Research
2022 • Advancing Research 2022
Gold
Nathan Curtis
Beyond the Toolkit: Spreading a System Across People & Products
2016 • Enterprise UX 2016
Gold
Indi Young
Thinking styles: Mend hidden cracks in your market
2025 • Rosenfeld Community
Amy Thibodeau
Opening Keynote: Process and Ambiguity
2019 • DesignOps Summit 2019
Gold
Sofia Quintero
Beyond Tools: The Messy Business of Implementing Research Repositories
2022 • Advancing Research 2022
Gold
Cornelius Rachieru
Handling Complexity: Framing a Scale of Design
2021 • Design at Scale 2021
Gold
Bill Scott
Lean Engineering: Engineering for Learning and Experimentation in the Enterprise
2015 • Enterprise UX 2015
Gold
Craig Brookes
"Just Make it Look Good" and Other Ways We're Misunderstood
2021 • Design at Scale 2021
Gold
Janelle Estes
UX Research Trends (Videoconference)
2021 • Advancing Research Community
Jacqui Frey
Setting the Table for Dynamic Change
2019 • DesignOps Summit 2019
Gold

More Videos

Angelos Arnis

"Design is navigating through unprecedented times."

Angelos Arnis

Navigating the Rapid Shifts in Tech's Turbulent Terrain

October 2, 2023

John Calhoun

"Design ops is about operationalizing, orchestrating, and optimizing people, process, and platform."

John Calhoun Rachel Posman

Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam

October 3, 2023

Alfred Kahn

"Usability testing is the gateway drug for research; similarly, small measurements are the gateway for strategic design impact."

Alfred Kahn

A Seat at the Table: Making Your Team a Strategic Partner

November 29, 2023

Dan Willis

"The more specific a story gets, the more universal the themes are felt by everybody."

Dan Willis

Enterprise Storytelling Sessions

June 3, 2019

John Maeda

"Understanding computation is critical to understanding modern tech, more so than design alone."

John Maeda Alison Rand

About Design Organizations (Videoconference)

May 13, 2019

Anat Fintzi

"I needed to move partners from passive to resistant because resistance reveals their fears and motivations."

Anat Fintzi Rachel Minnicks

Delivering at Scale: Making Traction with Resistant Partners

June 9, 2022

Uday Gajendar

"Nobody wants to buy or use a sloppy product, especially when enterprise users engage daily for hours."

Uday Gajendar

The Wicked Craft of Enterprise UX

May 13, 2015

Kristin Skinner

"Alana brought a perspective around organization design and synthesizing different points of view."

Kristin Skinner

Theme 1 Intro

September 29, 2021

Maish Nichani

"Design is a rendering of intent, and at the national level, this intent shapes everything from innovation to being a lovable city by 2025."

Maish Nichani

Sparking a Service Excellence Mindset at a Government Agency

December 9, 2021