DesignOps 2024

DesignOps 2024

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Videos

September 23, 2024

Monday, September 23, 2024 • DesignOps 2024

From Costly Complexity to Efficient Insights: Why UX Teams Are Switching To Voxpopme

Andy Barraclough • CEO, Voxpopme
Betsy Nelson • Head of Product, Voxpopme

Monday, September 23, 2024 • DesignOps 2024

Integrating Accessibility in DesignOps

Kate Kalcevich • Head of Accessibility Innovation, Fable

Monday, September 23, 2024 • DesignOps 2024

The Future of DesignOps is Tool Consolidation

Ned Dwyer • Co-founder and CEO, Great Question
Jadyn Aguilar • Head of Design Operations and UX Research, Gusto

Monday, September 23, 2024 • DesignOps 2024

Beyond Buzzwords: Adding Heart to Effective Slack Communication

Laura Gatewood • Lead Design Program Manager, Central DesignOps, Salesforce
Laine Prokay • Principal Design Program Manager, Salesforce

Monday, September 23, 2024 • DesignOps 2024

Zero to One: Co-Creating Operating Models with your Team

Daniel Orbach • Executive Director of Design, Small Business Credit Card, JP Morgan Chase

Monday, September 23, 2024 • DesignOps 2024

Hiring in DesignOps: A Critical Study on How to Hire and Get Hired

Corey Long • Senior Manager, Design Operations, Adobe

Monday, September 23, 2024 • DesignOps 2024

Healing Toxic Stress

Alla Weinberg • CEO, Spoke & Wheel

Monday, September 23, 2024 • DesignOps 2024

Louis Rosenfeld • Principal, Rosenfeld Media
Bria Alexander • DesignOps Curator

Monday, September 23, 2024 • DesignOps 2024

Bria Alexander • DesignOps Curator

Monday, September 23, 2024 • DesignOps 2024

Leading Change with Confidence: Strategies for Optimizing Your Process

Deanna Smith • Design Program Manager, Adobe Design

Monday, September 23, 2024 • DesignOps 2024

The Big Question about Resilience: A panel discussion

Bria Alexander • DesignOps Curator
Laura Gatewood • Lead Design Program Manager, Central DesignOps, Salesforce
Corey Long • Senior Manager, Design Operations, Adobe
Daniel Orbach • Executive Director of Design, Small Business Credit Card, JP Morgan Chase
Laine Prokay • Principal Design Program Manager, Salesforce
Deanna Smith • Design Program Manager, Adobe Design

Monday, September 23, 2024 • DesignOps 2024

5 Antifragile Strategies for a DesignOps 2.0

Silke Bochat • Global Head of Design, Weleda AG

Monday, September 23, 2024 • DesignOps 2024

ReDesigning Wellbeing for Equitable Care in the Workplace

Zariah Cameron • Co-Director of Community + Research, Aroko Cooperative

September 24, 2024

Tuesday, September 24, 2024 • DesignOps 2024

The Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams

Briana Thomas • Senior Design Producer, Zendesk

Tuesday, September 24, 2024 • DesignOps 2024

Meaningful inclusion: Practicing accessibility research with confidence

Kavana Ramesh • UX Researcher, Fable

Tuesday, September 24, 2024 • DesignOps 2024

The Intersection of Design and ResearchOps

Ned Dwyer • Co-founder and CEO, Great Question
Emily Stewart • Senior Research Operations Lead, TravelPerk
James Wallis • Senior Design Operations Manager, Brex

Tuesday, September 24, 2024 • DesignOps 2024

Scale Smart: AI-Powered Content Organization Strategies

Jorge Arango • Author of Living in Information and Duly Noted

Tuesday, September 24, 2024 • DesignOps 2024

Stronger Together: Lessons Learned from UX Research Ops

Emily DiLeo • Founder, The Current
Maria Taylor • CEO & Principal Consultant, Limina

Tuesday, September 24, 2024 • DesignOps 2024

Increase Productivity and Drive Business Impact

Rima Campbell • VP, Experience Research & Strategy, UserTesting
Amrit S Bhachu • Principal CX Consultant, UserTesting

Tuesday, September 24, 2024 • DesignOps 2024

10k Screens Later: How We Became a Data-Driven Design Organization

John Paul de Guzman • Chief Creative and Founder, Frost Design and Consulting Group

Tuesday, September 24, 2024 • DesignOps 2024

Bria Alexander • DesignOps Curator

Tuesday, September 24, 2024 • DesignOps 2024

Frances Yllana • Senior Manager, Design Operations, Coforma

Tuesday, September 24, 2024 • DesignOps 2024

Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps

John Calhoun • Co-author of The Design Conductors
Rachel Posman • Co-author of The Design Conductors

Tuesday, September 24, 2024 • DesignOps 2024

Developing and Deploying Your Design Operations Strategy

Cassandra Piester • Staff Program Manager, Design Program Management, Adobe

Tuesday, September 24, 2024 • DesignOps 2024

The Big Question about Impact: A Panel Discussion

Frances Yllana • Senior Manager, Design Operations, Coforma
Jorge Arango • Author of Living in Information and Duly Noted
Maria Taylor • CEO & Principal Consultant, Limina
Briana Thomas • Senior Design Producer, Zendesk

September 25, 2024

Wednesday, September 25, 2024 • DesignOps 2024

The Big Question about Innovation: A Panel Discussion

Jon Fukuda • Co-founder, Limina.co
Amy Evans • Strategic Design Operations Leader, Mooncake Consulting Inc.
Ignacio Martinez • Associate Director, Grand Studio
Joe Meersman • Partner, The Collective

Wednesday, September 25, 2024 • DesignOps 2024

Navigating Innovation with Integrity

Changying (Z) Zheng • DesignOps leader, Cloudflare

Wednesday, September 25, 2024 • DesignOps 2024

"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors

Rachel Posman • Co-author of The Design Conductors
John Calhoun • Co-author of The Design Conductors

Wednesday, September 25, 2024 • DesignOps 2024

It was the Best of Times. It was the Worst of Times.

Brendan Jarvis • Managing Founder, The Space InBetween

Wednesday, September 25, 2024 • DesignOps 2024

How to Create Change

Amy Evans • Strategic Design Operations Leader, Mooncake Consulting Inc.

Wednesday, September 25, 2024 • DesignOps 2024

Use These Words and Count These Things

Jules Monza • UX Consultant, Jules connects dots

Wednesday, September 25, 2024 • DesignOps 2024

Fair and Effective Designer Evaluation

Ignacio Martinez • Associate Director, Grand Studio

Wednesday, September 25, 2024 • DesignOps 2024

Sturgeon’s Biases

Adrian Howard • Coach, Quietstars

Wednesday, September 25, 2024 • DesignOps 2024

Use AI to Drive Outcomes that Go Beyond the Design Sprint

Joe Meersman • Partner, The Collective
Pooria Sohi • Creative Technologist/Industrial Designer, Sohididthis

Wednesday, September 25, 2024 • DesignOps 2024

Bria Alexander • DesignOps Curator

Wednesday, September 25, 2024 • DesignOps 2024

Jon Fukuda • Co-founder, Limina.co

Speakers

Quotes

"A lot of our clients are downloading their content from other platforms and uploading it into ours to support a smooth transition."

"Ask participants about what they need—not about their disability."

"The IT team has been phenomenal in giving us visibility into what the entire tooling ecosystem looks like."

"You can have the greatest idea in the world, but if you can't connect with other people, nothing will come of it."

"It took over a year and 10 teams just to ship four screens—scale is both a tremendous opportunity and a weakness."

"I submitted 710 applications and only 7% led to interviews."

"Our biological bodies are hardwired to prioritize survival above everything else. It’s not your deadline or promotion that matters first."

"This is a gift to yourself. Three days you get to really dig in with other design ops peers."

"Corey’s job search in 2023 through 2024 is a story that ends well because he joined Adobe earlier this year."

"I often lock a process against changes for one to two months unless a major issue arises."

"Start with kindness and focus on the experience you want people to have – that waters the tree to keep it bendable."

"The economy is fragile, and companies shift from innovative leadership to risk-averse, cash-flow sensitive behavior."

"Your breath is the most powerful thing. It moves on its own, but it’s the one thing you can control."

"Product design and development can often mirror what happens in a chef’s kitchen: lots of coordination and spinning plates behind the scenes."

"Inclusive design leads to innovation by engaging with the outliers and building empathy toward problems experienced by assistive technology users."

"Brex moved away from a dedicated research function to empower designers, PMs, and marketers to do research themselves."

"Search alone might not cut it, especially because people often don’t know what to look for or don’t have enough context."

"UX research repositories were trying to do what librarians and archivists have been doing for hundreds of years."

"Numbers drive conversations, numbers drive decisions. That’s the executive language."

"Our single mandate in design ops is to give designers more design time and remove distractions."

"Sponsor sessions are not sales pitches but really similar to the main program in quality content."

"The impact of design ops isn’t as easy to define or predict like other business value measures."

"Design ops isn’t rocket science, but between us it might actually be harder."

"A design operation strategy is the foundation your team sits upon and also the roof above its head."

"Fear is holding people back from embracing AI, and fear often comes from lack of understanding."

"Innovation means solving one single thing and parking the rest in the lot."

"Experimentation is an invitation to innovate."

"How are people, how are executives and leadership going to invest in you if you don’t show the work? - Rachel Poman"

"Will we be copilots or cabin crew? The smell of fear is in the air."

"Change is messy and uncomfortable, like baking bread. You have to get your hands a little messy before it turns magnificent."

"Tracking the results of design ops initiatives allows you to tell data-informed stories about the work that you’re doing."

"Design is collaborative, making it hard to evaluate a single design output."

"The best people in a community experience it as 90% awesome when the reality is 10%."

"A one week design sprint is a rollercoaster of emotion and pressure for everybody."

"Yesterday we talked about impact curated by France and Alana, it was outstanding."

"Our ability to articulate design’s value will either pave the way for change or leave us stalled in the status quo."