Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
The World Usability Day Organization has aligned with UN Global Sustainability Development Goals. This year’s theme for the 2022 World Usability Day is focused on issues of Healthcare, quality and accessibility – specifically UN SDG #3 ‘Ensure healthy lives and promote well-being for all at all ages’. As is true in all industries, the healthcare industry is undergoing continuous digital transformation accelerated by the COVID-19 pandemic. To this end the Rosenfeld Media DesignOps curation team along Jon Fukuda and Ellie Krysl of Limina have put together a discussion panel with health care DesignOps, Product and UX Designers to discuss Healthcare related DesignOps challenges, opportunities, and innovations to support usability and accessibility in the industry.
Key Insights
-
•
The pandemic accelerated digital healthcare access but introduced greater complexity and equity concerns.
-
•
Design ops in healthcare must manage vast omnichannel systems with legacy infrastructure and heavy regulation.
-
•
Prioritization of work requires ruthless honesty to avoid treating all urgent requests as top priority.
-
•
Recruiting appropriate research participants is critical since workflows vary widely between doctors, nurses, and administrative staff.
-
•
Effective healthcare design involves not only patients but also employees and operational roles to reduce burnout and friction.
-
•
In rural healthcare, resource constraints foster creative digital solutions to keep local access viable.
-
•
Building relationships with legal and compliance teams early helps navigate healthcare's complex guardrails.
-
•
Design sprints with executives can catalyze a culture shift towards design-led problem solving in traditionally risk-averse healthcare organizations.
-
•
Incremental improvements in workflows, like removing a step from a booking flow, can have large patient experience impacts over time.
-
•
Sustained organizational change in healthcare requires continuous learning, patience, and combining qualitative and quantitative data to inform strategy.
Notable Quotes
"We moved the needle towards needing digital healthcare access for everyone, not just a select few."
"Everybody had to start engaging with digital healthcare because of the pandemic, which wasn't the case before."
"Being honest and merciless in prioritization is a huge value that design ops can add."
"Not every prescriber is a doctor; nurse practitioners and physician assistants play key roles in patient care and must be included."
"Our partners don’t care about our design process; they care about solving problems and achieving impact."
"In a risk-averse organization, design teams need to show up and offer value in many different ways to influence culture."
"Healthcare is often a co-created experience where employee wellbeing directly affects patient outcomes."
"Small changes can make a big difference over time, like removing one step from a booking flow."
"Knowing how legal and compliance teams perceive your work helps to bridge gaps and mitigate risk in healthcare design."
"Design ops is relationship-driven — talking to people and building trust accelerates better outcomes."
Or choose a question:
More Videos
"A good story that people can retell is key for global communication, even if it distorts a bit."
Adam Cutler Karen Pascoe Ian Swinson Susan WorthmanDiscussion
June 8, 2016
"We don’t get upset when users say one thing and do another, but we freak out when our leadership behaves that way."
Peter MerholzThe Trials and Tribulations of Directors of UX (Videoconference)
July 13, 2023
"Governance isn’t about choking creativity, it’s about putting bounds and clarity that enable purposeful collaboration."
Lisa WelchmanCleaning Up Our Mess: Digital Governance for Designers
June 14, 2018
"We need to rethink how our cities are designed and function."
Vincent BrathwaiteOpener: Past, Present, and Future—Closing the Racial Divide in Design Teams
October 22, 2020
"It matters what you build, but it matters more if you learn."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Working from home during the pandemic is hard because it’s fun only when you can actually leave your home."
Tricia WangSpatial Collapse: Designing for Emergent Culture
January 8, 2024
"Research should be done the same way products are built, with stakeholders as your users."
Edgar Anzaldua MorenoUsing Research to Determine Unique Value Proposition
March 11, 2021
"Context-related data gathered through qualitative research is the first to reach our decision-making centers in the brain."
Designing Systems at Scale
November 7, 2018
"Design is the rendering of intent — bringing ideas into a form people can interact with to solve problems, as Jared Spool said."
Erin WeigelGet Your Whole Team Testing to Design for Impact
July 24, 2024
Latest Books All books
Dig deeper with the Rosenbot
What are effective strategies for recent grads to enter UX roles with limited professional experience?
How can teams apply lessons from aviation pioneers to modern product development and innovation?
What are slices of value in iterative platform development and how do they help deliver healthcare IT projects?