Summary
Team happiness is an important and oft-mentioned DesignOps metric, but we need to reframe how we think about it. No human* can ""make"" their team happy, and it's folly to measure ourselves by that impossible standard. But what we _can_ do is create opportunities for our teams—opportunities to get weird, share freely, give feedback, encourage each other, and create their own team culture. And they get to choose whether and how they take advantage of those opportunities. *If you are a literal kitten, you may indeed be able to *make* people happy just by existing.
Key Insights
-
•
Team happiness is often confused with superficial signs like laughter but reflects deeper factors like health, engagement, and satisfaction.
-
•
Measuring happiness effectively requires clarifying context—whether regarding the individual, team, or product—as suggested by Aaron Cassali’s method.
-
•
The pressure to maintain constant team happiness partly stems from cultural myths and the increasing overlap between personal identity and work.
-
•
Popular management advice often conflicts, generating anxiety and unrealistic expectations for design ops professionals.
-
•
No one can guarantee another person’s happiness; leaders can only create conditions that support it.
-
•
Meeting basic needs—fair pay, benefits, time off, and respectful communication—is foundational for true team happiness.
-
•
Creating opportunities for growth and joy in the workplace is important but ultimately depends on individual choice to engage.
-
•
Design ops roles risk being pigeonholed as caretakers or 'team moms,' which can detract from strategic contributions.
-
•
The modern workplace demands design ops leaders to balance caring responsibilities with strategic planning and efficiency.
-
•
Acknowledging the complexity of happiness helps release design ops leaders from unrealistic perfectionism and focus on what they can control.
Notable Quotes
"You can’t make your team happy; no one can ever make anyone else happy, ever."
"If you don’t have the basics in place, everything else you do is just noise."
"Our culture is full of cartoon fantasy levels of the happy team everywhere we turn."
"There’s no simple straightforward job well done; instead, there are 47 ways to get even the simplest task wrong."
"The main point of work is to pay your bills, not to be your entire identity."
"Design ops folks often end up playing nursemaid rather than doing the strategic work we’re here to do."
"People are happier on a deeper level when their salary and basic needs are taken care of first."
"Creating opportunities is your job, but whether people take them is up to the individuals."
"By naming this struggle and talking about it out loud, we can diffuse some of its power."
"If we’re taking care of the basics and creating opportunities, we can get out of the way and let people do their jobs well."
Or choose a question:
More Videos
"Burnout really exists because we made rest a reward rather than a right."
Zariah CameronReDesigning Wellbeing for Equitable Care in the Workplace
September 23, 2024
"Prioritization is not just for your own work, it’s for teams and whole organizations."
John Cutler Harry MaxPrioritization for designers and product managers (1st of 3 seminars) (Videoconference)
June 13, 2024
"Inviting people from other disciplines to experience user research helped Felipe see why user experience matters."
Nick CochranGrowing in Enterprise Design through Making Connections
June 3, 2019
"Managing change well is about the experience and buy-in of your team, not just frequency of change."
Deanna SmithLeading Change with Confidence: Strategies for Optimizing Your Process
September 23, 2024
"Meeting stakeholders where they are means understanding their language and prior knowledge, not just the physical location."
Magdalena ZadaraZero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late
November 16, 2022
"We made it easier for him to say yes by making it easier to say no."
Nova Wehman-BrownWe've Never Done This Before
June 4, 2019
"Artificial intelligence is about building human-like intelligence. This has opened up a golden opportunity for all of us to make a big impact."
Liwei DaiThe Heart and Brain of the AI Research
March 31, 2020
"Having workers leave the airport and travel to the farm to self-isolate was simply not feasible – the province would have to be responsible for quarantine."
Gordon Ross12 Months of COVID-19 Design and Digital Response with the British Columbia Government
December 8, 2021
"Leadership can be quiet and craft-focused; it doesn’t have to chase titles."
Tutti TaygerlyMake Space to Lead
June 12, 2021
