Shaping the future of research ops: Expanding roles and strategies for a more integrated research ecosystem
This video is featured in the PDI 2026 playlist.
Summary
The future of ResearchOps must expand beyond its current role to integrate more strategic functions within the research ecosystem. By broadening ResOps, we can enhance efficiency, foster collaboration, and enable more data-driven decisions. In the short term, we can prioritize cross-functional training and streamlined processes. Long-term, investing in advanced technologies and fostering a culture of continuous improvement will be key to realizing this expanded vision for research operations.
More Videos
"Relational power requires empathy and curiosity about a wide range of stakeholders, not just the users."
Robert FabricantShifting dynamics: The evolving relationship between researchers, participants, and organizational systems
March 11, 2025
"When you get a best in class tool, you are able to execute more rigorous research and show clearer ROI."
Benjamin Wiedmaier Annie MayfieldRedefining Toolkits: Unbundling to Create a Perfect Match
March 11, 2025
"AI makes data more accessible to everyone but won’t replace the need for validated, empathetic UX research."
Rima Campbell Amrit S BhachuIncrease Productivity and Drive Business Impact
September 24, 2024
"User story mapping helped us put the needs of clinicians front and center in a complicated federal healthcare space."
Laureen Kattan Julie KimCentering Patients and Clinicians in a Complex Government Ecosystem
November 29, 2023
"Even though we’re user researchers, we’re not looking at digital products — our users often include people suffering homelessness, addiction, or trauma."
Brian MossWhat Does it Mean to be a Resilient Research Team?
March 9, 2022
"We experimented with AI-powered sprints, but had lots of dead ends and false starts before finding what really works for us."
Mujtaba HameedThe new horizon of ethnography: using AI to unlock the full potential of in-person research
March 11, 2026
"Digital notes can be linked to each other to create a graph of ideas that is impossible with linear paper notebooks."
Jorge ArangoThe Best of Both Worlds: How to Integrate Paper and Digital Notes (1st of 3 seminars)
April 5, 2024
"Recycling is not always intentional; often insights emerge accidentally when revisiting old data with new perspectives."
Iulia CornigeanuQuantQual Book Club: Small Data
March 8, 2024
"The streets were full of social life, conviviality, commerce, and human-centered mobility."
Dan HillStrategic design, slowdown, and the infrastructures of everyday life
April 21, 2022
