Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Three Years Out: Perspectives on the Near-Term Future of User Research (Videoconference)
Friday, March 15, 2024 • Advancing Research Community
Share the love for this talk
Three Years Out: Perspectives on the Near-Term Future of User Research (Videoconference)
Speakers: Lija Hogan , Milan Mijatovic , Sam Proulx and Louis Rosenfeld
Link:

Summary

We know how things are at the start of 2024, and the long term future? That's anyone's guess. But what might the not-so-distant future look like for User Research? That's a horizon that's just around the corner—and one that you start planning for now. Join us for a free discussion with some UX research thought leaders who have some opinions you'll want to hear about the near future of our profession—and bring your own! We'll be hearing from Sam Proulx of Fable, Lija Hogan of UserTesting and Milan Mijatovic; moderated by Lou Rosenfeld. This Talk is Sponsored by Fable, an #AR2024 Virtual Sponsor.  

Key Insights

  • AI-driven user experiences are becoming non-deterministic, producing different user outcomes for the same input.

  • Traditional UX research methods need to adapt because every user will increasingly have a unique experience.

  • Designing for edge cases is now designing for the new norm, as all users are effectively edge cases in AI systems.

  • Long, 100-page UX research reports are becoming obsolete due to faster research cycles and larger data volumes.

  • Mixed methods research combining qualitative depth and quantitative scale is essential for understanding complex data sets.

  • Data fluency and coding skills (e.g., Python, R) are becoming critical for UX researchers to analyze large-scale data and leverage AI tools.

  • Understanding assistive technology and accessibility trends provides insight into future mainstream UI paradigms.

  • Ethical considerations around data collection, especially privacy for vulnerable user groups, are urgent in modern UX research.

  • Macro-economic pressures and shrinking teams increase reliance on AI augmentation to keep up with data volume and insight generation.

  • Regulatory environments (like AI governance and accessibility laws) are increasingly shaping UX research practices across industries.

Notable Quotes

"If you ask ChatGPT the exact same question twice, you get two slightly different answers."

"Now everyone is an edge case; we must research edge cases because they are the new average."

"The era of 100-page reports is going away because we need faster, more actionable communication."

"Researchers will become heavy-duty sense makers not just data collectors or transcribers."

"Learning to code helps us understand the assumptions built into APIs and tools engineers use."

"Assistive technology innovations today are the foundation for tomorrow's mainstream user interfaces."

"It's not about having the most data but the best and right data for ethical and meaningful insights."

"Teams are shrinking and budgets cut, so AI is no longer a toy but a necessary augmentation tool."

"Design problems, not technical ones, are holding back AI interfaces like chatbots and AR."

"We need to embrace our humanity and connection to each other to create resonant user experiences."

Ask the Rosenbot
Discussion
2017 • Enterprise Experience 2017
Gold
Bria Alexander
Opening Remarks
2021 • Design at Scale 2021
Gold
Bria Alexander
Opening Remarks
2021 • Design at Scale 2021
Gold
Bria Alexander
Opening Remarks
2021 • DesignOps Summit 2021
Gold
Deanna Washington
Connecting the Ops: Plenary Panel and Closing Circle
2022 • DesignOps Summit 2022
Gold
Adam Cutler
Discussion
2016 • Enterprise UX 2016
Gold
Saara Kamppari-Miller
Theme Three Intro
2022 • DesignOps Summit 2022
Gold
Sharon Banh
Reimagining research: What does the field need to grow? [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Mike Oren
Design Research Strategy & Strategic Design Research (Videoconference)
2022 • Advancing Research Community
Uday Gajendar
Theme One Intro
2023 • Enterprise UX 2023
Gold
Cennydd Bowles
Responsible Design in Reality
2021 • Design at Scale 2021
Gold
Bria Alexander
Theme Two Intro
2022 • DesignOps Summit 2022
Gold
Marissa Cui
Climate Design Product Showcase (Videoconference)
2024 • Climate UX Interest Group (Rosenfeld Community)
Smitha Papolu
Theme 3 Discussion
2019 • Enterprise Experience 2019
Gold
Nalini Kotamraju
Research After UX
2024 • Advancing Research 2024
Gold
Rachael Dietkus, LCSW
AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
2024 • Advancing Research Community

More Videos

"If design didn’t move the needle, we wouldn’t be having this conversation."

Standardizing Product Merits for Leaders, Designers, and Everyone

June 15, 2018

Simon Wardley

"You can mine metadata from your platform to spot emerging patterns and commoditize new components."

Simon Wardley

Maps and Topographical Intelligence (Videoconference)

January 31, 2019

Sandra Camacho

"Many smartwatch designs assume male hands as default, excluding smaller wrists and diverse body types."

Sandra Camacho

Creating More Bias-Proof Designs

January 22, 2025

Darian Davis

"Appealing to stakeholders’ best interests helps build trust and rapport."

Darian Davis

Lessons from a Toxic Work Relationship

January 8, 2024

Fisayo Osilaja

"I challenge everyone to create a strategic AI integration plan that goes beyond everyday tasks to achieve career and company goals."

Fisayo Osilaja

[Demo] The AI edge: From researcher to strategist

June 4, 2024

Uday Gajendar

"Creating tangible artifacts forces reaction and debate, helping break enterprise paralysis and drive decisions."

Uday Gajendar

The Wicked Craft of Enterprise UX

May 13, 2015

Davis Neable

"Relying on a single content strategist was a strategic mistake that created a single point of failure."

Davis Neable Guy Segal

How to Drive a Design Project When you Don’t Have a Design Team

June 10, 2021

Eniola Oluwole

"Everyone wanted to know what was the official pattern and who was accountable for it."

Eniola Oluwole

Lessons From the DesignOps Journey of the World's Largest Travel Site

October 24, 2019

Aurobinda Pradhan

"Design leaders want predictable roadmaps and healthy teams, measurable against timelines and goals."

Aurobinda Pradhan Shashank Deshpande

Introduction to Collaborative DesignOps using Cubyts

September 9, 2022