Sam Proulx

" If you press the exact same button today and tomorrow you get two different results, that’s non-deterministic UX. "

" A lot of accessibility work isn’t just for a small group — designing for the edges gets you the middle for free, as Yuda Trevor says. "

" If you build accessible shopping with these four keys, compliance with legal standards like WCAG will naturally fall into place. "

" With great customizability comes great complication. "

" More ways to contact support—chat, email, phone—are essential because different disabilities require different options. "

" Simulation or personas can never replace testing with real users to build empathy and get accurate results. "

" Accessible experiences are better experiences for everyone whether you are a person with a disability or not. "

" Touch screens let blind users use physical spatial information in a way desktops never could. "

" When we design for the edges, we get the middle for free. "

" Mobile screens can be angled and positioned easily, which helps if you struggle with glare or neck positioning. "

" Accessibility is a process, not a project. "

" It took competitors over seven years to catch up to Apple’s accessibility features like Siri, dark mode, and multitouch. "

" Diverse teams build diverse products that work for more people. "

" You can just ask Siri to turn on VoiceOver—no installs, no approvals needed, making it easier to test. "

" Accessibility needs are a spectrum, not binary. "

" If you want an accessible app on iOS and Android, using the standard native APIs and controls will get you there. "

" Disability is the only identity that all of us will probably adopt at some point during our lives. "

" Whenever someone makes a game accessible today, it’s considered an inspiring hack not a built-in feature. "

" Users with cognitive challenges benefit enormously from features like reduced motion and focus mode on mobile. "

" Thinking about accessibility is really thinking about creating technology that works for all people all the time. "

" Errors in form fields should alert users immediately but also allow them to explore details at their own pace to avoid cognitive overload. "

" If you’re doing research with people with disabilities, consider using the Accessible Usability Scale to get more accurate insights. "

" Aim to work with at least one person on each platform your product supports, because assistive tech varies. "

" Users with physical challenges often can see and interpret prototypes but may need help clicking through them because assistive tech may not support the prototype system. "

" The more complicated a web app becomes, the more necessary the ARIA application attribute is. "

" The standard SUS question about needing a technical person to use the system is frustrating because many assistive tech users are very technical themselves. "

" What a screen reader user does is they don’t start at the top and tab through every single element; they navigate by headings and landmarks. "

" Screen readers let us jump directly to content, replicating visual skimming of a web page. "