Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

It was the Best of Times. It was the Worst of Times.
Gold
Wednesday, September 25, 2024 • DesignOps 2024
Share the love for this talk
It was the Best of Times. It was the Worst of Times.
Speakers: Brendan Jarvis
Link:

Summary

In this provocative talk, Brendan encourages us to stop worrying about the future, recognize that we have what it takes to overcome any challenge, and work together to create a future that our field is worthy of. He shares three stories to illustrate these points, taking inspiration from science fiction, Japanese samurai, and the enduring impression of his late Grandfather. If you want to worry less about your career, see situations more clearly, and discover the most important question for DesignOps professionals to ask themselves today - don't miss this presentation.

Key Insights

  • AI is fundamentally reshaping design craft and operations, making it urgent to redefine professional identities.

  • Fear or resistance to AI can lead to professional obsolescence; proactive adaptation is key.

  • Miyamoto Musashi’s distinction between the observing eye (objective facts) and perceiving eye (interpreting patterns) offers a useful lens for making sense of complex events in design.

  • Separating what happens from what it means helps avoid reactive responses and supports innovation.

  • Many aspects affecting careers, like AI impact and layoffs, are outside individual control; focus should be on how one responds.

  • Regular self-reflection on one’s role, mindset, and narratives is essential during uncertain times.

  • Adversity is an inevitable human condition; the key is to face it with resilience and humor rather than resigning to defeat.

  • Stories and metaphors—from sci-fi to samurai to personal history—can deepen understanding and inspire design practitioners.

  • Collective community spaces, like summits and conversations, are vital for orienting design ops practice and futures.

  • Holding a growth mindset preserves energy for seeking innovative opportunities rather than being consumed by fear.

Notable Quotes

"AI is already fundamentally changing how design is done and will significantly shape design ops."

"Will we be copilots or cabin crew? The smell of fear is in the air."

"Fair is a choice and we have much better ones to make if we can just bring them into focus."

"What does it mean to be a design ops person? We need to keep that question alive."

"The observing eye sees things as they are; the perceiving eye looks beneath the surface to find patterns."

"Some things are up to us and some things are not up to us. What matters is how we choose to respond."

"Adversity is part of the human condition; it’s how we face it that gives life greater meaning."

"We don’t have to let this get on top of us. We can choose what it means to be a design ops person."

"Any of us being alive on this planet together right now is a statistical miracle."

"Our capacity to respond creatively and courageously is as real as the challenges we face."

Jemma Ahmed
Collaboration: learning from other fields beyond our own [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Renee Bouwens
Landing Product Impact: Aligning Research as a Foundational Driver for Delivering the World’s Best Products (Videoconference)
2023 • QuantQual Interest Group (Rosenfeld Community)
Sarah Williams
A Framework for CX Transformation
2021 • Design at Scale 2021
Gold
Crystal Yan
Building a Customer-Centric Culture
2020 • Advancing Research 2020
Gold
Jose Coronado
People First - Design at JP Morgan
2021 • Design at Scale 2021
Gold
Kathleen Asjes
Research Democratization: the Good, the Bad and the Ugly
2022 • Advancing Research 2022
Gold
Mansi Gupta
Women-Centric Research: What, Why, How
2023 • Advancing Research 2023
Gold
Rima Campbell
Increase Productivity and Drive Business Impact
2024 • DesignOps 2024
Gold
Adam Thomas
Survival Metrics – Making Change in a Fast, Data-Informed, and Politically Safe Way
2022 • Design in Product 2022
Gold
Mac Smith
Measuring Up: Using Product Research for Organizational Impact
2021 • Advancing Research 2021
Gold
Alla Weinberg
Cross-Functional Relationship Design
2022 • Design in Product 2022
Gold
Bassel Deeb
Do More With Less: Equip and Lead Design Orgs Through Adversity
2023 • DesignOps Summit 2023
Gold
Joel Branch
Humanizing AI: Filling the Gaps with Multi-faceted Research
2021 • Advancing Research 2021
Gold
Michal Anne Rogondino
Saving Outer Space: The First UX Design System for Our Nation’s Satellites
2024 • Enterprise Experience 2020
Gold
Nalini Kotamraju
Research After UX
2024 • Advancing Research 2024
Gold
Bud Caddell
Theme 2 Intro
2021 • DesignOps Summit 2021
Gold

More Videos

Wyatt Hayman

"At first we considered outside research team access but decided to keep the panels limited within research for initial version."

Wyatt Hayman

Global Research Panels (Videoconference)

August 8, 2020

PJ Buddhari

"We investigate whether we can skin native components to respect platform conventions while identifying commonalities and differences."

PJ Buddhari Nate Baldwin

Meet Spectrum, Adobe’s Design System

June 9, 2021

Sarah Gallimore

"What if by 2040 writing an essay with AI was actually the assignment to train students in policy translation?"

Sarah Gallimore

Inspire Progress with Artifacts from the Future

November 18, 2022

Peter Merholz

"Knowing your subject matter as a UX leader is just as important as knowing your craft."

Peter Merholz

The Trials and Tribulations of Directors of UX (Videoconference)

July 13, 2023

Dr. Jamika D. Burge

"It will be 130 years before we reach global gender equality in political power at the current rate of growth."

Dr. Jamika D. Burge Mansi Gupta

Advancing the Inclusion of Womxn in Research Practices (Videoconference)

September 15, 2022

Amy Marquez

"You have to understand how your company actually makes money."

Amy Marquez

INVEST: Discussion

June 15, 2018

Dane DeSutter

"Many Xbox games are fully playable by blind players — sound cues replace visuals so they can navigate without sight."

Dane DeSutter Natalie Gedeon Deborah Hendersen Cheryl Platz

Beyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries (Videoconference)

May 17, 2024

Zariah Cameron

"If I don’t trust you, how can I feel safe with you?"

Zariah Cameron

ReDesigning Wellbeing for Equitable Care in the Workplace

September 23, 2024

Jessica Norris

"If goals aren’t met, remember it’s about the team, not just the individual; many factors are out of your control."

Jessica Norris

ADHD: A DesignOps Superpower

September 9, 2022