Research at an inflection point: Adapting to a new era of collaboration, equity, and innovation
Summary
Shifting dynamics among researchers, participants, and organizational systems are creating a profound transformation in research methods, impact, and function. At its heart this shift encompasses five core tenets, which emphasize collaboration, equity, and networked knowledge creation and curation. This talk will provide an overview of these changes, which will be explored in depth during the conference, and how our field can prepare.
Key Insights
-
•
Research is at an innovate-or-die moment due to sweeping industry changes like layoffs and declining engagement.
-
•
Researchers serve as a crucial check and balance, holding power accountable through objective knowledge.
-
•
Telling the stories of people with compassion is a fundamental and increasing research responsibility.
-
•
Societal shifts have transformed knowledge dynamics from hierarchical/linear to relational and plural.
-
•
This shift demands researchers build and curate knowledge collaboratively within networks.
-
•
Ignoring the bigger picture of these changes will risk the extinction of research in its current form.
-
•
The metaphor of a mink taking on a swan illustrates the courage researchers need despite overwhelming challenges.
-
•
New research roles are emerging, like unicorn generalists, research ops, and more inclusive participant engagement.
-
•
Disinformation culture and intersectionality are key external factors that deeply affect research practices.
-
•
Embracing and owning authentic researcher identity is vital for thriving amid change.
Notable Quotes
"Where quite long your life? Bit glossy and a bit punchy. Kiss, kiss."
"That mink showed up and it took on a fight that felt more enormous than it was."
"Research is too important to fail."
"Researchers hold objective knowledge which holds power to account."
"People deserve to have their stories heard and held compassionately for no other reason than by virtue of the fact that they exist."
"The relational dynamics of knowledge are shifting from hierarchical and linear to relational and plural."
"We adapt, we innovate, or we no longer exist."
"If we don’t find our courage and take on the fight, our field dies."
"We have two choices: find our teeth and our courage and take on the fight or our field dies."
"Our best selves hold and hear stories and hold power to account."
Or choose a question:
More Videos
"Simulated personas allow you to test ideas rapidly to decide whether they’re worth pursuing before expensive user research."
Gillian Salerno-Rebic Mark MicheliFrom Insight to Impact: How JourneySpark Used WEVO Pulse + Pro to Drive a 50% Lift in Ad Engagement
June 11, 2025
"The minimum bar for collaborative insight generation is the ability to speak the same language across disciplines."
Jen Cardello Dr. Shadi Janansefat Alex WrightCurating insight: Strategies for integrating knowledge across research functions
March 11, 2025
"Sometimes the solution perceives the problem in the eyes of users, especially in enterprise spaces."
Alexandra SchmidtEnterprise UX Playbook
December 1, 2022
"The idea of one designer to 12 PMs is dead on arrival; either design isn't valued or the company is short on designers."
Christian Crumlish Wendy Johansson Rich Mironov Aditi Ruiz Adam ThomasAfternoon Insights Panel
December 6, 2022
"The conference is not an endpoint, but a path to broadening our understanding of designing with AI."
Uday Gajendar Louis RosenfeldDay 1 Welcome
June 4, 2024
"Please don’t delegate hiring to HR—hiring managers must set clear criteria and be personally involved to avoid bias."
Silke Bochat5 Antifragile Strategies for a DesignOps 2.0
September 23, 2024
"The trusted partnership between the chief of staff and the executive is critically important."
Isaac HeyveldExpand DesignOps Leadership as a Chief of Staff
September 8, 2022
"A story lets people assign the meaning that's powerful to them and then think about the decisions they need to make and align."
John CutlerThe Alignment Trap
November 29, 2023
"Use whatever information is available in the tool. Views, downloads, and links in Slack channels are all helpful adoption metrics."
Gabrielle VerderberDocumentation Your Team Will Actually Use
October 3, 2023