Summary
The session begins with a contextual framing by the curator, who emphasizes the theme of advancing practice within UX research. Chris and Gemma previously explored the broad field of research and the importance of human insights to both grow and look inward at current practices, tools, and partnerships. Today’s focus is on evolving how UX professionals conduct research while adhering to core principles that define good research. The talk asks critical questions about what practices to retain, what to discard, and how to innovate inclusively and relevantly. Misha Aela introduces the value of concept testing, inviting researchers to reconsider its place in their toolkit. Following that, Mark and Tony explore the complexity of situated and interrupted usability testing, applying real-world contexts to research. Amanda and Lee discuss the challenges and joys of UX research with older adults, highlighting the need to support often overlooked communities. Paula concludes by addressing how research can improve the legacy software experience with a human-centered approach. Additionally, the session features fireside chats with Oleda Samson from Capital One and Mike Kraken, which aim to deepen understanding through conversation. The curator, appreciative of the collaborative efforts, encourages participants to engage actively with the content to propel the research field forward.
Key Insights
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Advancing UX research requires balancing adherence to core research principles with openness to evolving practices.
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Concept testing is undervalued and deserves renewed focus as a crucial step in the research process.
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Situated and interrupted usability testing reflects real-world complexity and enhances research validity.
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Inclusive research involving older adults uncovers insights from a frequently overlooked user group.
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Human-centered innovation integrates socially relevant practices and inclusivity as key drivers.
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Reflecting inward on tools and partnerships is essential for evolving UX research effectively.
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Democratization of research blurs roles, prompting questions about responsibility and participation in research.
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Legacy software experiences can be improved through empathetic, research-driven redesign.
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Fireside chats and conversational formats can deepen understanding and engagement with complex UX topics.
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Advancing the field demands continuous learning, collaboration, and renewed enthusiasm among practitioners.
Notable Quotes
"Research now is all around us and every part of what we do in modern organizations is touched by research."
"What does it really mean to advance our practice? What should we hold on to, and what should we let go of?"
"Concept testing is often overlooked by researchers but holds immense value and benefit."
"Situated and interrupted usability tests help us think about reality and how it applies to our testing."
"Conducting UX research with older adults is full of joys and dilemmas, but it’s vital to support this community."
"We need to evolve the way we work within our fields while sticking to the very core pillars of good research."
"Inclusivity, representation, and novelty are crucial in advancing our research practice."
"Legacy software experience can be improved significantly through research and the human experience."
"Democratization raises important questions about who’s responsible for research and how much research is needed."
"I’m so excited about the conversations we’ll have today, including fireside chats that add new dimensions to the discussion."
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