Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
We Need To Talk: Navigating Conversations with Your Boss (Part 1 of 3)
Summary
Are you struggling to speak up to your boss due to fear of conflict? Our brains are wired to avoid confrontations, especially with authority figures, which can lead to misalignment, frustration, and missed opportunities. In this session, Joshua Graves, author of We Need To Talk: A Survival Guide for Tough Conversations, will help you reframe conflict as a strategic conversation rather than a risky confrontation. By understanding what you can control, influence, and how to communicate effectively, you'll gain practical tools to navigate these conversations with confidence. Through a mix of insights, real-world examples, and interactive exercises, you'll develop a clearer strategy for tackling tough conversations and reduce your fear of speaking up. Tune in to learn how to turn challenging discussions into opportunities for growth and influence.
Key Insights
-
•
The brain’s amygdala triggers fight-or-flight responses during difficult conversations, impairing rational dialogue.
-
•
Cultural differences significantly affect how employees relate to authority and approach conflict with bosses.
-
•
Distinguishing between what you can control and what you can influence is key to managing difficult conversations effectively.
-
•
Nonviolent communication provides a flexible framework to express difficult truths while maintaining psychological safety.
-
•
Depersonalizing conflict by focusing on facts and impacts reduces defensiveness and helps constructive dialogue.
-
•
Anger is a normal and useful human emotion that, when expressed clearly and calmly, can help convey the seriousness of an issue.
-
•
Knowing when to push forward and when to step back in conflict prevents burnout and wasted emotional energy.
-
•
Having shared goals and highlighting commonalities between conflicting parties aids mediation and reduces tension.
-
•
Short-term contract employment structures can erode team cohesion and holistic problem solving in organizations.
-
•
Slowing down conversations and asking logical 'what' and 'how' questions helps reduce emotional escalation during conflict.
Notable Quotes
"The amygdala acts as the brain’s smoke detector, smashing a button when it senses anything unsafe."
"Our brains are wired for efficiency and use heuristics, so they prefer daydreaming over hard conversations."
"If a security camera were recording, what would they see? Focus on facts, not stories."
"Depersonalizing the situation is a huge winner in nearly any hard conversation."
"Embracing seasonality in influence means adapting your expectations to current conditions."
"Anger doesn’t mean you have to yell—it’s about speaking clearly to the problem you see."
"You need to know your limits on how far you’re willing to exert influence and your energy investment."
"Slowing down speech and asking ‘what’ and ‘how’ questions engages the logical brain and de-escalates tension."
"Sometimes, avoiding the conversation feels easier but can have bigger costs than facing it."
"Establishing a shared vision with your boss or team helps align goals, even amid conflict."
Or choose a question:
More Videos
"People need to trust governments before they can trust digital governments."
Yalenka Mariën Marie MervaillieDesigning for Digital Inclusion in the Belgian Government
December 8, 2021
"Military training focuses on strength and protecting others, not admitting vulnerabilities or asking for help."
Megan Nipe Lyndsay BoothHuman-Centered Design for Engagement: Maturing from Newsletterville to Personalized, One-to-One Messaging
December 8, 2021
"We need to ask participants how much time they have and want to contribute to avoid extractive research."
Dr. Jamika D. Burge Mansi GuptaAdvancing the Inclusion of Womxn in Research Practices
September 15, 2022
"I never talk about the business and the business value, there are people making decisions you should understand."
Jemma Ahmed Robert Fabricant Sean McKay Llewyn Paine Kate Towsey Noah BondTheme Panel
March 11, 2025
"Our conference recordings include decks, notes, transcripts, reading lists, and more."
Louis RosenfeldAbout the Rosenverse
March 15, 2026
"Sometimes being a leader means making decisions that feel like high stakes gambling with incomplete data."
Nalini P. KotamrajuTwo Jobs in One: Being a “Leader who is a Researcher” and a “Researcher who is a Leader"
March 10, 2021
"A task where AI adds a little something is honestly easier to get right than one where it’s absolutely critical."
Sarah BarrettAI in Real Life: Using LLMs to Turbocharge Microsoft Learn
February 13, 2025
"The future of research isn't more research, it's research that matters more to organizations."
Jane DavisStrategic Shifts and Innovations in User Research: Navigating Challenges and Opportunities
March 11, 2025
"Culture is the means by which people understand or make sense of the world around them."
Alba VillamilStereotyped by Design: Pitfalls in Cross-Cultural User Research
March 30, 2020
